Clyde Mosby
Sacramento
Summary
Dynamic Customer Support Specialist, excelling in client relationship management and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and prompt issue resolution, successfully handling escalated cases with professionalism and empathy. Committed to delivering exceptional service and fostering positive client interactions.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Folsom State Prison
01.2023 - 12.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Education
High School Diploma -
Luther Bank High School
Sacramento, CA06-1993
Skills
- Client Relationship Management
- Call center operations
- Issue resolution
- Effective Communication
- Proficient in Conflict Management
- Effective Listening
- Proficient Time Management
- Team collaboration
- Problem-solving
- Complaint handling
Timeline
Customer Support Specialist
Folsom State Prison
01.2023 - 12.2025
High School Diploma -
Luther Bank High School
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