Clyde Campbell
Toronto,ON
Summary
Dedicated and reliable professional with 15+ years of experience in Operations Management. Consistently improved operational performance and increased profit margins at under-performing locations, demonstrating excellence in advising store managers with extensive experience in operating multi-branch locations. Improved morale and overall work environment, actively recognizing motivation and leadership qualities to develop and promote several Junior Managers into General Managers. Leverages practical district management experience, adapting new strategies, training, and insight to meet established company directives.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Buffalo Wild Wings
01.2023 - Current
- Manage FOH operations of the restaurant and directs all Servers and oversee all Guest related metrics for Servers with focus on overall improvement of Guest Engagement tactics and providing the highest level of Guest satisfaction
- Improved customer overall matrices from 85% to 90%
- Hired and Trained all new Bartenders and Servers and achieved a 90% retention rate.
Regional Operations Manager
Boon Burger Café
01.2017 - 01.2018
- Provided collective support for five store locations, managing and maintaining established quality and service standards while collaborating with all Central Support members to deliver best practices in region.
Multi-Unit Manager
Tim Horton's Restaurant
01.2017
- Oversaw 3 distinct locations and drove success through the reduction of service times
- Influentially set new Food Safety policies and evaluations, successfully achieving an improved average of 82% from surprise external inspections and audits.
Training Store Manager
Lawrence & Dufflaw
01.2015 - 01.2017
- Assigned/re-located to oversee management of older store, working under franchisee
- Achieved and upheld operational excellence; hired, trained, and scheduled employees
- Managed inventory, money control systems, and roll-out marketing initiatives
- Inspired a customer-oriented team and fostered a culture of respect and collaboration.
Training Store Manager
Empress Walk
01.2013 - 01.2015
- Translated organizational strategy into departmental team directives
- Identified, validated, and planned strategies to improve processes and eliminate inefficiencies in workflow
- Improved additional issues surrounding labour costs and scheduling, performing in-depth analysis to determine root causes and communicate best solutions openly with staff.
Training Store Manager
Erinwood
01.2008 - 01.2013
- Oversaw management of under-performing older store, working under franchisee to lead transformation of customer experience and improve location's AUV
- Achieved Phase 2 Training Store status within 8 months and assumed District Manger responsibilities when required.
Training Store Manager
Eglinton
01.2003 - 01.2008
- Oversaw opening of new location
- Provided leadership to managers and staff in geographic area to ensure compliance with organization's standards and applicable government regulations
- Achieved Phase 1 Training Store status within 6 months of management.
Education
Diploma - Business Administration
Skills
- Operational Management
- Process Improvements
- Staff & Manager Relations
- Team Leadership & Coordination
- Professional Training & Development
- Administrative Controls
- Change Management
- Customer Relations
- Talent Management
Professional Development
- Interpersonal Skills Development | Dale Carnegie (Teacher's Assistant)
- Wendy's Corporate Training | Leading Effective Operations | Coaching for Success | Critical Thinking | Organizational Management | Stress Management | Public Relations
Timeline
Restaurant Manager - Buffalo Wild Wings
01.2023 - Current
Regional Operations Manager - Boon Burger Café
01.2017 - 01.2018
Multi-Unit Manager - Tim Horton's Restaurant
01.2017
Training Store Manager - Lawrence & Dufflaw
01.2015 - 01.2017
Training Store Manager - Empress Walk
01.2013 - 01.2015
Training Store Manager - Erinwood
01.2008 - 01.2013
Training Store Manager - Eglinton
01.2003 - 01.2008
Humber College of Applied Arts and Technology - Diploma, Business Administration