Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Cláudia Tavares

Cláudia Tavares

Toronto,ON

Summary

Hardworking Waiter with almost 10 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Responsible waiter with many years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Tourist Guide

Câmara Municipal de Monção
Monção , Viana Do Castelo, Portugal
01.2022 - 08.2022
  • Developed guest relationships to achieve high level of satisfaction.
  • Created tour programs with focus on providing positive guest experiences.
  • Gathered and maintained requisite equipment for each tour.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Planned itineraries in accordance with weather forecasts and length of each tour.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Installed and arranged artifacts for exhibition to prepare for tours.
  • Distributed brochures and showed audiovisual presentations at tour sites.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Collected fees and tickets from group members.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.

Social Worker

Câmara Municipal de Monção
Monção , Viana Do Castelo, Portugal
10.2020 - 12.2021
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Developed workable solutions for recurring problems for individuals and families.
  • Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
  • Directed protective placement, case management, parent education and family reunification activities.
  • Maintained thorough case history records and wrote detailed reports.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Visited clients at residence for home study assessments to assist courts with custody decisions.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Implemented social service interventions to achieve treatment goals and address client needs.
  • Administered conflict resolution strategies to help families resolve disputes.

Bartender

Baluarte Food and Drinks
Monção , Viana Do Castelo, Portugal
02.2019 - 09.2021
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Collected and organized daily till totals and tips.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Planned and coordinated special events to boost customer numbers and profits.

Health Assistant

Santa casa da Misericórdia
Monção , Viana Do Castelo, Portugal
04.2020 - 05.2020
  • Assistant Team for elderly victims of Covid-19

  • Assisted patients with activities of daily living.
  • Conducted patient health checks and communicated observations of patients' conditions to medical staff.
  • Used hospital-approved devices and techniques to transport and lift patients.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.

Barista

golden wheat bakery
Toronto , ON
09.2022 - 12.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.

Retail Sales Associate

sapataria sameiro
Monção , Viana Do Castelo
02.2018 - 07.2018
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Kept informed about new products arriving at the store on a regular basis.
  • Helped customers by answering questions and locating merchandise.

Education

Bachelor of Social Education - Social Education

Escola Superior De Educação E Ciências Sociais
Leiria, Portugal
09.2018

High School Diploma -

Escola Secundária De Monção
Monção, Viana Do Castelo, Portugal
07.2014

Skills

  • Food Safety Understanding
  • Food Inspection
  • Team Player
  • Warm and Friendly
  • Cleaning and Sanitizing
  • Service Oriented
  • Workflow Coordination
  • Transactions and Cash Handling
  • Verbal and Written Communication
  • Age Verification
  • Quality Control
  • Price Memorization
  • Effective Customer Upselling
  • Safe Food Handling
  • Service Prioritization
  • Relationship Management

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited

Timeline

Barista

golden wheat bakery
09.2022 - 12.2024

Tourist Guide

Câmara Municipal de Monção
01.2022 - 08.2022

Social Worker

Câmara Municipal de Monção
10.2020 - 12.2021

Health Assistant

Santa casa da Misericórdia
04.2020 - 05.2020

Bartender

Baluarte Food and Drinks
02.2019 - 09.2021

Retail Sales Associate

sapataria sameiro
02.2018 - 07.2018

Bachelor of Social Education - Social Education

Escola Superior De Educação E Ciências Sociais

High School Diploma -

Escola Secundária De Monção
Cláudia Tavares