Clovis Niyonzima
Coquitlam,BC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Canadian Property Stars
01.2024 - 06.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Provided feedback from customers to product development team, influencing future product enhancements.
Administrative Manager
Be One Hotel
01.2020 - 08.2023
- Managed seamless daily operations by completing essential administrative tasks on time.
- Facilitated smooth day-to-day functions through exceptional support to top management.
- Assigned duties to staff for optimal office performance.
- Ensured easy access to critical information for decision-making.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Education
BBA - Business Administration And Management
Bujumbura International University
Bujumbura, Burundi02-2023
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Sales presentations
- Sales strategy development
- Complex Problem-solving
- Negotiation tactics
- Customer needs assessment
- Performance improvement
- Account management
- Staff training
- Time management
- Solutions planning
- Team leadership
Languages
English
Native or Bilingual
French
Full Professional
Swahili
Native or Bilingual
kirundi
Native or Bilingual
Certification
- First Aid Certification
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Timeline
Sales Representative
Canadian Property Stars
01.2024 - 06.2024
Administrative Manager
Be One Hotel
01.2020 - 08.2023
- First Aid Certification
BBA - Business Administration And Management
Bujumbura International University
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