Clovis Ngolah
Calgary
Summary
- Collaboration and Communication: As a former team lead, I held brief morning meetings to set clear expectations and workloads. I focused on creating a positive atmosphere, encouraging hard work while maintaining a fun environment, which boosted collaboration, morale, and productivity.
- Sales and Negotiations: My experience as a street salesman and in my current role, I excel in initiating conversations to build rapport, clearly communicating value to set starting prices, actively listening to and addressing objections, creating positive experiences to foster loyalty, and negotiating effectively to ensure win-win outcomes.
- Adaptability: my current position at 1-800-GOT-JUNK?, I manage multiple appointments, quickly adapting our strategies to balance existing commitments with new requests, ensuring exceptional service and prioritizing client satisfaction.
- Attention to Detail: At 1-800-GOT-JUNK?, I demonstrated attention to detail by verifying customer requests and catching a discrepancy in the inventory. By confirming an additional item with the customer, I prevented potential issues and ensured their satisfaction.
Overview
4
4
years of professional experience
Work History
Truck Team Member
1-800-got-junk
06.2024 - Current
- Collaborated with dispatchers to optimize pickup times and location, and managed paperwork effectively, resulting in a average Revenue per Hour (RPH) of 98.7, exceeding the company goal of 95.
- Maintained a Net Promoter Score (NPS) of 92% by delivering exceptional customer service and ensuring smooth, hassle-free experiences for clients.
Team Lead
Quick Solutions Staffing
04.2021 - 08.2022
- Increased average boxes scanned per person per hour from 48 to 67 through regular coaching, feedback and skill development.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Associate
Envisions Calgary
10.2020 - 01.2021
- Successfully generated $60,000 in annual revenue through subscription sales for a charity foundation, enhancing donor engagement and supporting our mission through strategic outreach and relationship-building efforts.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of supporting charities such as Amnesty international
Education
BBA - Supply Chain Management
Mount Royal University
Calgary, AB04.2026
Personal
- Technical: MS Office-Word, Excel, Power BI, Forms, Powerpoint, SQL (Beginner), Financial analysis and modeling (LBO,DCF)
- Interest & Extracurriculars: Passionate Falcons (NFL) fan, student member of CCO (Catholic Christian Outreach), and fitness enthusiast
Timeline
Truck Team Member
1-800-got-junk
06.2024 - Current
Team Lead
Quick Solutions Staffing
04.2021 - 08.2022
Sales Associate
Envisions Calgary
10.2020 - 01.2021
BBA - Supply Chain Management
Mount Royal University
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