Clovis Ngango
Montreal,QC
Summary
Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Financial Services Representative
CIBC
Montresl, QC
01.2024 - Current
- Developed and executed sales strategies to meet revenue targets.
- Analyzed data from multiple sources to identify potential sales opportunities.
- Researched new products or services that could benefit clients' portfolios.
- Assessed customer financial needs and recommended appropriate solutions.
- Collaborated with colleagues to develop innovative marketing strategies.
- Implemented best practices for providing excellent customer service.
Taxpayer Services Agent
Canada Revenue Agency
Montreal , QC
11.2022 - 12.2023
- Provided assistance to taxpayers in filing their tax returns accurately and efficiently.
- Researched and answered taxpayer inquiries regarding federal and state tax regulations.
- Processed taxpayer requests for payments or refunds in a timely manner.
- Ensured that all required forms were completed correctly before submitting them to the appropriate agencies.
- Attended seminars and training sessions aimed at keeping up-to-date on changes in relevant laws, policies, and procedures.
Senior Representative Credit Services
Fairstone Bank
Montreal, QC
08.2019 - 12.2022
- Determined appropriate risk rating based on analysis of borrower's financial profile.
- Evaluated potential collateral to determine its acceptability and value.
- Conducted detailed investigations into customer background, assets, liabilities, and other related matters.
- Identified areas of potential risk associated with lending decisions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Education
BBA - Finance
School Of Finance And Banking,University Of Rwanda
Kigali12-2011
Skills
- Customer Engagement
- Loan Request Evaluation
- Verbal And Written Communication
- Customer Records Analysis
- Oral And Written Communications
- Data Analytics
- Underwriting
References
References available upon request.
Timeline
Financial Services Representative
CIBC
01.2024 - Current
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - 12.2023
Senior Representative Credit Services
Fairstone Bank
08.2019 - 12.2022
BBA - Finance
School Of Finance And Banking,University Of Rwanda