Cloriece Evans
1014-3100 Meadowbrook Lane, Windsor, Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Satisfaction Representative
Rafih Auto Group
06.2023 - 11.2023
- Maintain high customer satisfaction standards in professional manner through outbound calls to customers relating to their automotive service experience for customer satisfaction and client retention.
- Served as liaison between customers, service technicians and service managers conveying problem solving skills and resolution to ensure customer needs are understood by customers.
- Obtain basic customer repair order information about customers using computer system established by dealership together with entering data into prospective reports for managers.
- Managed over 60 customer calls per day and increased manufacturer surveys by 50%.
Cafe Barista
Caffeine & Co.
06.2019 - 11.2019
- Used POS system to accurately enter orders and process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Diploma - Registered Practical Nurse Pre-Graduate
St. Clair College of Applied Arts And Technology
Windsor, ON10.2025
Diploma - Esthetician
St. Clair College of Applied Arts And Technology
Windsor, ON10.2020
Skills
- Strong communication skills, including effective verbal and written communication, active listening, and empathy
- Provided excellent customer-focused satisfaction by taking time to understand their needs
- Solid problem solving and troubleshooting skills
- Proven ability and willingness to follow through on issues to ensure customer satisfaction
- Collaborative leader, with ability to work effectively with cross-functional teams to achieve common goals
- Proven ability to work harmoniously in team environment
- Meticulous attention to detail, organizational and time management skills
- Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
Languages
English
Full Professional
Timeline
Customer Satisfaction Representative
Rafih Auto Group
06.2023 - 11.2023
Cafe Barista
Caffeine & Co.
06.2019 - 11.2019
Diploma - Registered Practical Nurse Pre-Graduate
St. Clair College of Applied Arts And Technology
Diploma - Esthetician
St. Clair College of Applied Arts And Technology
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