Cloise Pambu
East York
Summary
A hardworking multilingual, ambitious, and enthusiastic individual with 7 years of customer service and management experience with a friendly approachable demeanor. Able to undertake a variety of differing tasks while working under pressure. Seeking a full-time Child youth worker position where I can further my Interpersonal skills and career path.
Overview
11
11
years of professional experience
Work History
Senior Contractor
NHS - National Health Service
10.2024 - Current
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- accountable for ensuring the appropriate level of scrutiny of contracts to drive performance and support the provision of monthly reports for commissioners.
- Coordinated timely delivery of materials and resources to hospitals, preventing delays in project timelines.
HR Administrator
Mach Recruitment
11.2020 - 08.2023
- Forming and maintaining employee records
- Updating databases internally, such as sick and maternity leave
- Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides
- Reviewing and renewing company policies and legal compliance
- Communicating with external partners
- Reporting regularly on HR metrics, such as company turnover
- Being the first point of contact for employees on any HR related queries
- Assisting with payroll by providing the department with relevant employee information, i.e. holiday and sick days taken
- Helping with various arrangements internally, from travel to processing expenses
- Which of your achievements match the job you’re applying to
Youth Advisor
One Housing Group
04.2019 - 01.2020
- Responsible for contributing towards the care and welfare of staff and clients we serve.
- Accurately prepared shift notes and log notes
- Provided information about availability and types of services.
- Created incident reports
- Shopped and prepared healthy meals, maintained cleanliness of household while teaching basic life skills to youth.
Customer Service Manager
Ladbrokes
03.2018 - 01.2019
- Process bets paid for, or by, other shops and promote this service to customers who move in and out of the area to encourage repeat business
- Ensuring staff utilise in-shop equipment, including new technologies to enhance customer service
- Demonstrating a commitment to working effectively as part of the shop team
- Planning and contributing to the success of the shop team and achievement of shop business plans
- Take and follow reasonable instruction from the line manager in relation to duties and work activities
- Training team members
Youth Advisor
One Housing Group
01.2017 - 01.2018
- Responsible for contributing towards the care and welfare of staff and to the clients we serve
- Preparing shift notes and log notes
- Providing information about availability and types of services
- Creating incident report
- Teaching basic life skills including but not limited to personal interaction, meal preparation, cleaning, grocery shopping, and household maintenance
Front house receptionist
Belgo Central
09.2015 - 12.2016
- Welcoming visitors by greeting them, in person or on the telephone, answering or referring inquiries
- Directing visitors by maintaining employee and department directories, giving instructions
- Maintains security by following procedures monitoring logbook issuing visitor badges
Sale assistant/Warehouse assistant
Show Zone
11.2014 - 09.2015
- Shoe zone
- Organising sales presentation and ensure that all sales presentation materials are prepared prior to deadlines
- Collaborating with the sales staff to monitor active purchase orders and make sure that orders are completed on time
- Reporting any inventory or service issues to management and the appropriate account manager immediately
- Packaging items and label correctly
- Stacking and organising large bulk items
- Scanning delivered items and ensure quality
Education
Diploma - ICT Level 3 Extended
City of West Minister
06.2018
GCSE's - undefined
Woodside high
01.2013
Skills
- EXCEL
- Mathematics
- Data entry
- Micro soft & outlook
- Great IT skills
- Excellent Multitasking
- Reliable & punctual
- Flexible
- Great Decision making ability
- High attention to detail
- DDD
LANGUAGES
English, French, Lingala, Dutch, Flemish - Proficient
Accomplishments
- Promotions to higher positions
- Which broadcast my hard and consistent work that resulted in higher pay and many more benefits
- Graduated
- ICT Level 3 Extended
- 7 GCSE's A-C including English and Mathematics
Timeline
Senior Contractor
NHS - National Health Service
10.2024 - Current
HR Administrator
Mach Recruitment
11.2020 - 08.2023
Youth Advisor
One Housing Group
04.2019 - 01.2020
Customer Service Manager
Ladbrokes
03.2018 - 01.2019
Youth Advisor
One Housing Group
01.2017 - 01.2018
Front house receptionist
Belgo Central
09.2015 - 12.2016
Sale assistant/Warehouse assistant
Show Zone
11.2014 - 09.2015
GCSE's - undefined
Woodside high
Diploma - ICT Level 3 Extended
City of West Minister
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