Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CLÉLIA WENXI HAO

Sherbrooke,QC

Summary

I am a lifelong learner with diverse experience across teaching, equestrian, customer service, sales, and marketing industries. With years of studying and working in America, Asia, and Europe, I have developed a deep understanding of customer demands and what optimal service delivery entails. Known for adaptability and quick learning in dynamic environments, I am driven by continuous growth and the pursuit of new challenges. Passionate about leveraging a broad global background to contribute meaningfully to any team or project.

Overview

3
3
years of professional experience

Work History

Sales Associate & Riding Instructor

Aijiu Equestrian Club
08.2023 - 07.2024
  • I worked closely with the sales department to communicate with parents and our customers to promote our membership options.
  • I provided professional advice to clients and created accessible progression plans for each individual, while maintaining strong connections with each client.
  • I taught horse-back riding to riders of all levels and ages, using both Chinese and English.
  • I carried out demonstration lessons to potential clients, achieving a consistent 5 star reviews.

Customer Service Representative + Receptionist

Farrar & Tanner/ Outdoor 365 Ltd
11.2022 - 05.2023
  • Company Overview: (E-commerce based in the UK)
  • Responding to customer inquiries and complaints, providing quick and efficient solutions to maintain high service standards over the phone, chat, emails and in person, whilst being knowledgeable of all the brands we carry, were the minimum requirements.
  • I handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • I was responsible for communicating effectively with the warehouse to ensure timely order preparation and a smooth returns process.
  • On weekends, I was responsible for operating the store. During the spring, I collaborated with the marketing team to develop promotional materials and campaigns.

Online Customer Service Consultant & Co-founder

XieAi Equestrian
01.2022 - 09.2024
  • Company Overview: (Retail e-commerce in China)
  • XieAi Equestrian was an online equestrian clothing and accessory retail business developed by my business partner and me for Chinese horse lovers.
  • I was responsible for finding reliable suppliers
  • Making monthly orders
  • Communicating with our online customers
  • Coming up with marketing strategies
  • Arranging the delivery
  • Managing our social media accounts and online platform

Education

Bachelor of Science - Economics and Political Science

University of Montreal
Montreal, QC
01.2027

Bachelor of Arts - French

Bishop’s University
Sherbrooke, QC
01.2025

Certificate - Equine Performance & Rehabilitation

Hartpury University
Gloucestershire
01.2023

Skills

  • Complaint resolution, Problem solving
  • Call center experience
  • International B2B sales support
  • Software proficiency: ShipTheory, Excel, Docs
  • In-store support
  • Inventory management
  • Coordination of exchanges, returns and refunds
  • Tactical & diplomatic communication skills
  • Collaboration and teamwork
  • Appointment scheduling
  • Billing management

Languages

English
Native or Bilingual
Chinese/Mandarin
Native or Bilingual
French
Professional Working

Timeline

Sales Associate & Riding Instructor

Aijiu Equestrian Club
08.2023 - 07.2024

Customer Service Representative + Receptionist

Farrar & Tanner/ Outdoor 365 Ltd
11.2022 - 05.2023

Online Customer Service Consultant & Co-founder

XieAi Equestrian
01.2022 - 09.2024

Bachelor of Science - Economics and Political Science

University of Montreal

Bachelor of Arts - French

Bishop’s University

Certificate - Equine Performance & Rehabilitation

Hartpury University

Similar Profiles

CREATE PROFILE
CLÉLIA WENXI HAO