Develop and implement strategic commercial plans with a focus on strategic asset procurement and embedding operational excellence in multi-decade programs worth millions of dollars
Oversee the development of innovative financial models for paying commercial vendors based on measurable progress on major outsourced infrastructure and IT projects such as Building Modernization Program.
Work with stakeholders at the federal, provincial, and municipal levels as well as the private sector to advance agency agendas related to transit expansion, increased usage, better customer experience, operational excellence, and cost efficiency.
Negotiate with strategic partners and major suppliers to achieve business objectives, including by identifying and implementing millions of dollars in cost savings
Work collaboratively with peers and staff to identify, develop, and institutionalize best practices within the department and throughout the organization with a focus on achieving the vision and mission
Lead working groups to develop annual plans, budgets, and resource forecasts to implement strategies within commercial management and adjacent business units
Work with peer executives, business units and stakeholders to prepare multi-decade capital and operating works plans, drafting, negotiation and execution of associated contractual agreements, in collaboration with MX legal department and internal customers which entails estimating costs, preparing board memos, and securing funding approvals
Effectively apply financial management knowledge and skills to ensure fiscal responsibility and due diligence for all commercial/procurement arrangements, including ones spanning decades and entailing billions of dollars in spending
Regularly prepare and deliver presentations to peer senior leadership team members and executive management
Metrolinx was created to improve the coordination and integration of all modes of transportation in the Greater Toronto and Hamilton Area in partnership with regional municipalities and transit agencies.
Seamlessly transitioned into the Acting Director role to provide strategic leadership to the commercial management office, including oversight of major initiatives, chair steering committees and senior leadership team meetings, etc.
Engaged outside advisors on critical business issues and worked collaboratively with management, advisors, and suppliers to ensure achievement of business goals to establish and manage specific service level agreements within supplier contracts and track associated supplier KPIs/obligations.
Conducted performance reviews, modernized policies, and made structural and process changes to significantly improve efficiency, empower staff, and increase overall productivity during tenures
Effectively led a team that included both unionized and non-unionized staff and dealt with transit agency stakeholders on issues related to effective delivery of services in environments requiring cooperation between private contractors and unionized employees
Regularly prepared and delivered financial business cases, motions, and memos for approval by the Metrolinx board of directors
Metrolinx was created to improve the coordination and integration of all modes of transportation in the Greater Toronto and Hamilton Area in partnership with regional municipalities and transit agencies.
As part of the leadership team, designed and implemented a new business unit. This entailed defining roles and responsibilities, hiring, and training staff, developing processes and policies, developing budgets and plans and executing major initiatives in partnership with other business units and executive management
Oversaw the procurement by drafting tenders for hundreds of millions of dollars in goods and services to enable a business transformation and implementation of electronic fare management across GTHA municipalities
Drastically reduced source-to-contract lead times (by up to 150%) and total cost of ownership (by up to 30%) to accelerate an ambitious strategic plan and to meet commitments to municipal stakeholders
Frequently liaised with senior Metrolinx and municipal transit agency executives to present updates, discuss issues and resolve operational conflicts.
Engage continuously with internal customers on their evolving business requirements and facilitate the direction of sourcing strategies in addressing both current and future needs.
Led a cross-functional team and interacted with numerous municipal stakeholders to procure and implement a multi-million-dollar civil works program to prepare for the implementation of PRESTO across the TTC
Accountable for research, preparation, issuance, and management of RFPs, including baseline spend analytics, associated negotiations, and evaluation of responses
Metrolinx was created to improve the coordination and integration of all modes of transportation in the Greater Toronto and Hamilton Area in partnership with regional municipalities and transit agencies.
Senior IT Operations Manager
eHEALTH ONTARIO
Toronto, ON
04.2007 - 05.2013
Provided governance and oversight of over $75 million worth of complex multiyear procurement contracts
Collaborated with a diverse group of Ministry, agency, and external stakeholders to prepare, submit, and gain approval for the construction of a major new government-owned data centre in Guelph, Ontario
Chosen to lead a team to implement a major project that entailed deploying infrastructure to support a national pandemic planning and monitoring solution
Negotiate and enforce contract terms with vendors for the digital secure access platform for sharing personal health information
EHealth Ontario (now part of Ontario Health) was the agency responsible for developing and implementing Ontario's digital health infrastructure.
Senior Business Analyst
ONTARIO MINISTRY OF GOVERNMENT SERVICES
Toronto, ON
08.2004 - 04.2007
Planned and led major research and analysis projects, feasibility studies and other activities to identify and implement best business practices, performance measures and benchmarks for government services.
Prepare tender proposal for complex projects
Led the development and implementation of Service Delivery Lifecycle Process (SDLC) processes as part of the Project Management Office (PMO).
Spearheaded the analysis of multi-year product and service roadmaps to ensure alignment with multi-year strategic plans and overall government mandates and objectives
Cultivated fiscal discipline and responsibility for all departmental initiatives by estimating and scrutinizing program costs, preparing treasury board submissions and by continually looking for cost efficiencies.
The Ministry of Government Services is responsible for the design, development, and delivery of enterprise services. It aims to achieve government-wide operational efficiency and cost savings through the adoption of best practices.
Program Manager
IBM CANADA
Toronto, ON
06.1998 - 08.2004
Led a team of sales professionals that succeeded in consistently generating annual revenue in excess of $60 million
Excelled in training and motivating staff to sell a very technical product to business executives by cultivating relationships to engender trust and confidence in IBM’s solutions
Preparing proposal in response to government tenders
Built and nurtured direct relationships with key clients to ensure their satisfaction through proactive engagement and problem solving
Worked closely with senior executive leadership team to prepare, present, and obtain approval for business cases based on total cost of ownership and return on investment
Led a cross-functional team of over 30 members to implement a pioneering, multi-million-dollar grid computing solution at Environment Canada
IBM Is one of the world’s oldest and largest technology companies. IBM manufactures and sells computer hardware and software and offers cloud computing, artificial intelligence, and consulting services around the world.
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC