Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Kamuaruuma

Toronto

Summary

Dynamic and detail-oriented professional with experience at Bell Canada and Relay Logistic (DHL). Proven ability to reduce errors and enhance team performance through strong attention to detail and effective communication. Proficient in Microsoft Excel and adept at thriving under pressure, ensuring seamless operations and exceptional customer service.

Overview

1826
1826
years of professional experience

Work History

Pharmaceutical Assistant

Relay Logistic ( DHL)
09.2022 - Current
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Assisted in training new employees, contributing to a cohesive and knowledgeable team environment.

Line Worker

sofina foods
06.2015 - 08.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.

Customer Service Representative

Bell Canada
01.201 - 02.2017
  • Answering phone calls and dealing with client requests
  • Responding to patient emails
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Purchase general equipment ,materials or business service
  • Checking patients out's and handling payments and appointment

Education

Business Management

Cdi College
Toronto, ON
04.2021

Skills

  • Microsoft word ,Excel and outlook
  • Work under pressure
  • MS Outlook
  • MS Windows expert
  • Strong attention to detail
  • Establishing deadlines
  • Team Player

Timeline

Pharmaceutical Assistant

Relay Logistic ( DHL)
09.2022 - Current

Line Worker

sofina foods
06.2015 - 08.2022

Business Management

Cdi College

Customer Service Representative

Bell Canada
01.201 - 02.2017

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Charlotte Kamuaruuma