Clinton Major
North Bay
Summary
Experienced leader and IT professional with a proven track record at Edi-Cord Word Processing Systems LTD, enhancing operational efficiency and spearheading an IT-based company. I've driven business growth and advanced Information technology solutions, created a positive work culture while ensuring high customer satisfaction. Demonstrated ability in troubleshooting, IT administration and resolving technical issues.
Overview
19
19
years of professional experience
Work History
Information Systems Technician
North Bay Computer Service
01.2025 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Liaised between clients and internal management and technical team to address any concerns or issues.
- Provided support to non-technical internal users through desk side support services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided basic end-user troubleshooting and desktop support.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
CEO
Edi-Cord Word Processing Systems LTD
02.2020 - 12.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Sales Associate
Edi-Cord Word Processing Systems LTD
02.2006 - 12.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
CIO
Edi-Cord Word Processing Systems LTD
02.2017 - 02.2020
- Led successful merger integration efforts, ensuring seamless systems consolidation and minimal disruption to business operations.
- Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
- Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.
- Secured company data with the implementation of advanced cybersecurity measures and protocols.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Configured and implemented IT initiatives to produce measurable business value.
IT Technician
Edi-Cord Word Processing Systems LTD
02.2006 - 02.2017
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
A+ Certification, MCSE - Information Technology
Academy of Learning Career College
North Bay12-2005
Skills
- Network and device configuration
- System diagnostics
- End user support and training
- Network troubleshooting
- System administration
- Hardware maintenance and software support
- Business Management
- Leadership and people development
- Effective communicator and public speaker
- Human resources
- Team building
Languages
English
Community Involvement
Volunteer Coach for 8+ years for the North Bay Bulldogs coaching youth team on the local and provincial level. Teams had players aged 9 -15.
Executive member of the North Bay Bulldogs Football
North Bay Chamber of Commerce member
Former BNI Business group member
Community Involvement
- Volunteer coach for 9 years with the North Bay Bulldogs Football Club. Coached local and provincial youth teams.
- Executive member for the North Bay Bulldogs Football Club.
- Member of the North Bay Chamber of Commerce
- Former BNI business member
Timeline
Information Systems Technician
North Bay Computer Service
01.2025 - Current
CEO
Edi-Cord Word Processing Systems LTD
02.2020 - 12.2024
CIO
Edi-Cord Word Processing Systems LTD
02.2017 - 02.2020
Sales Associate
Edi-Cord Word Processing Systems LTD
02.2006 - 12.2024
IT Technician
Edi-Cord Word Processing Systems LTD
02.2006 - 02.2017
A+ Certification, MCSE - Information Technology
Academy of Learning Career College
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