Clifton Keyes
Eureka
Summary
I am a skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. I am an accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. I am a quick study, who enjoys helping others. I dedicate my time and expertise to every client and show them respect. I have a strong work ethic as you can see from my work history. I love learning and I take pride in my work. If considered for this position, I will show you that the choice made will be beneficial for both me and the company. Thank you for taking the time to review my resume and I look forward to meeting you soon.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agent/Broker Sales Representative
Acceptance Insurance
07.2021 - Current
- Provide top notch customer service over the phone and in person.
- Document all interactions with customers via multiple company database.
- Work closely with outside entities as well as the public.
- Prepared and presented contracts and other legal documents to clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Lead Cook
Fresh Freeze/Samoa Cookhouse
06.2016 - 06.2021
- Assisted with menu development and planning.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Worked closely with management.
- Taught kitchen staff safety protocols and restaurant standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Courier Runner
College Of The Redwoods
07.2013 - 05.2017
- Graphic designer for the schools website, tasked with keeping the information current and up-to-date.
- Followed company policies and procedures during shift.
- Promoted company values through exceptional customer service skills while interacting with students and staff at pickup and drop-off points.
Education
Associate of Science - CIS/Computer Networking And Security
College of The Redwoods
Eureka, CA05.2026
Skills
Excellent Customer Service
De-Escalation Skills
Multiple Phone Line Operator
Efficient in multiple computer platforms such as Microsoft Word, Excel, and Outlook
Friendly and knowledgeable
Ability to refer to reference manual for guidance on questionable encounters
Operations Management
GIS Software
Sales closing
Certification
Licensed California Insurance Agent/Broker-2021
Certified in ethics, workplace harassment, diversity training
3 years of annual training on 1:1 customer service
Performing artist, community activist
I am a musician. I perform at at least 20 local performances a year, sometimes opening for world famous artists. I attend a music conference once a year in the Los Angeles, and have been featured in music magazines. I play the bass and write lyrics. I am involved in getting the the youth into places to perform and showcase their talents.
Timeline
Agent/Broker Sales Representative
Acceptance Insurance
07.2021 - Current
Lead Cook
Fresh Freeze/Samoa Cookhouse
06.2016 - 06.2021
Courier Runner
College Of The Redwoods
07.2013 - 05.2017
Associate of Science - CIS/Computer Networking And Security
College of The Redwoods