Clifton Brown
Burnaby
Summary
Highly motivated Sales & Customer Service Representative with over 20 years of experience, providing excellent sales and customer support. Proven track record of resolving customer complaints and increasing customer satisfaction. Possesses excellent communication, problem-solving, and organizational skills and an aptitude for learning quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Mental Health & Substance Use Worker
Interior Health Authority
03.2023 - 08.2023
- Accepted into the Health Career Access Program, offered by the Province of British Columbia.
- Spent the first 2 to 3 months job shadowing and working in the Kelowna Community alongside various health care professionals such as Psychiatrists, Registered Nurses, and Social Workers.
- My days consisted of a wide variety of support work, such as helping Kelowna’s Tent City residents move their tents, to taking clients out for walks, or coffee.
- After completing job shadowing, I spent the rest of my tenure as a student of Vancouver Island University, where I was studying to receive my “Community Mental Health & Substance Use Certificate”.
Retail Sales Representative
Shaw Cable
01.2021 - 01.2022
- Consistently a top performer among my peers, driven by my healthy competitive attitude.
Customer Help Representative
Telus
01.2017 - 01.2020
- Utilize extensive technical support knowledge and outside-of-the-box thinking to resolve customer inquiries quickly and efficiently.
- Frequently de-escalate difficult customer situations through effective communication and strong interpersonal skills.
- Work closely with other departments to ensure that customers receive the most from their TELUS experience.
Skills
- Cold Calling
- Communication Skills
- Upselling
- Customer Service
- Management
- Telemarketing
- Negotiation
- Sales
- Technical Support
- Account Management
Certification
- Class 5 DL
- Grade 12
- WHMIS
- Food Safe Level 1
- Standard First Aid - with CPR-C-AED
Timeline
Community Mental Health & Substance Use Worker
Interior Health Authority
03.2023 - 08.2023
Retail Sales Representative
Shaw Cable
01.2021 - 01.2022
Customer Help Representative
Telus
01.2017 - 01.2020