Clifton Brown
Burnaby
Summary
Highly motivated Sales & Customer Service Representative with over 20 years of experience, providing excellent sales and customer support. Proven track record of resolving customer complaints and increasing customer satisfaction. Possesses excellent communication, problem-solving, and organizational skills and an aptitude for learning quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Mental Health & Substance Use Worker
Interior Health Authority
03.2023 - 08.2023
- Accepted into the Health Career Access Program, offered by the Province of British Columbia.
- Spent the first 2 to 3 months job shadowing and working in the Kelowna Community alongside various health care professionals such as Psychiatrists, Registered Nurses, and Social Workers.
- My days consisted of a wide variety of support work, such as helping Kelowna’s Tent City residents move their tents, to taking clients out for walks, or coffee.
- After completing job shadowing, I spent the rest of my tenure as a student of Vancouver Island University, where I was studying to receive my “Community Mental Health & Substance Use Certificate”.
Retail Sales Representative
Shaw Cable
01.2021 - 01.2022
- Consistently a top performer among my peers, driven by my healthy competitive attitude.
Customer Help Representative
Telus
01.2017 - 01.2020
- Utilize extensive technical support knowledge and outside-of-the-box thinking to resolve customer inquiries quickly and efficiently.
- Frequently de-escalate difficult customer situations through effective communication and strong interpersonal skills.
- Work closely with other departments to ensure that customers receive the most from their TELUS experience.
Skills
- Cold Calling
- Communication Skills
- Upselling
- Customer Service
- Management
- Telemarketing
- Negotiation
- Sales
- Technical Support
- Account Management
Certification
- Class 5 DL
- Grade 12
- WHMIS
- Food Safe Level 1
- Standard First Aid - with CPR-C-AED
Timeline
Community Mental Health & Substance Use Worker
Interior Health Authority
03.2023 - 08.2023
Retail Sales Representative
Shaw Cable
01.2021 - 01.2022
Customer Help Representative
Telus
01.2017 - 01.2020
Similar Profiles
Lee heffrenLee heffren
Registered Nurse (Retired) at Interior Health AuthorityRegistered Nurse (Retired) at Interior Health Authority
Ashley WatsonAshley Watson
Clinical Practice Educator, NICU at RIH, Interior Health AuthorityClinical Practice Educator, NICU at RIH, Interior Health Authority
Arvinder KaurArvinder Kaur
Relational Security Officer at Interior Health AuthorityRelational Security Officer at Interior Health Authority
Drew CooperDrew Cooper
Community Health Worker at Interior Health AuthorityCommunity Health Worker at Interior Health Authority
Daria KalininaDaria Kalinina
Housekeeping Supervisor at Pinnacle at the PierHousekeeping Supervisor at Pinnacle at the Pier