Highly motivated Sales & Customer Service Representative with over 20 years of experience, providing excellent sales and customer support. Proven track record of resolving customer complaints and increasing customer satisfaction. Possesses excellent communication, problem-solving, and organizational skills and an aptitude for learning quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Mental Health & Substance Use Worker
Interior Health Authority
03.2023 - 08.2023
Accepted into the Health Career Access Program, offered by the Province of British Columbia.
Spent the first 2 to 3 months job shadowing and working in the Kelowna Community alongside various health care professionals such as Psychiatrists, Registered Nurses, and Social Workers.
My days consisted of a wide variety of support work, such as helping Kelowna’s Tent City residents move their tents, to taking clients out for walks, or coffee.
After completing job shadowing, I spent the rest of my tenure as a student of Vancouver Island University, where I was studying to receive my “Community Mental Health & Substance Use Certificate”.
Retail Sales Representative
Shaw Cable
01.2021 - 01.2022
Consistently a top performer among my peers, driven by my healthy competitive attitude.
Customer Help Representative
Telus
01.2017 - 01.2020
Utilize extensive technical support knowledge and outside-of-the-box thinking to resolve customer inquiries quickly and efficiently.
Frequently de-escalate difficult customer situations through effective communication and strong interpersonal skills.
Work closely with other departments to ensure that customers receive the most from their TELUS experience.
Clinical Experience at Brookhaven Long- Term Care at Interior Health AuthorityClinical Experience at Brookhaven Long- Term Care at Interior Health Authority