Clifford Massey

• Increased sales revenue by 60% by building and maintaining strong relationships with key clients.
• Established new accounts through cold calling and personal visits to potential customers. Net New Business (20%)
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Managed territory budget to support development of regional and territory leads.
• Contributed ideas and offered constructive feedback at weekly sales and training meetings.
• Built strong client rapport to establish diversified network of connections.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
• Collaborated with cross-functional teams to ensure seamless customer experiences and optimized solutions for clients.
• Generated valuable referrals by cultivating positive relationships with satisfied customers who were eager to recommend the company products and services.
• Utilized in-depth understanding of strategic sales processes to increase revenue.
• Achieved sales targets consistently by utilizing excellent communication and negotiation skills.

• Advised clients on appropriate Life & Safety systems security product and services selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Account Management, Security and Fire Systems Consultation.
• Respond to RFP & RFI on Public & Private tenders and proposals
• Followed up with existing customers to provide additional support and address concerns.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Reversed a history of low margin stagnant sales; deliver consistent growth and increase customer stats by 60%.
• Improve service delivery and applied consultative sales techniques ▪ Prospected aggressively and presented solutions and new product penetration increased by 25%.
• Personally deliver superior customer service to all commercial accounts while increasing sales revenue.
• Increased sales revenue by developing and implementing strategic territory plans.
• Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
• Set challenging achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Tracked KPIs and created continuous improvement plans.
• Fostered environment of continuous improvement through active solicitation of feedback from both customers and internal staff members..
• Streamlined support processes for improved efficiency and faster response times.
• Mentored junior support staff, fostering unique culture of collaboration and learning.
• Improved customer relationships through proactive communication and follow-ups on resolved issues.
• Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes.
• Implemented effective performance metrics, driving continuous improvement support.
• Supported new product launches through seamless integration of new technologies into existing support frameworks.
• Developed comprehensive training programs to continuously upskill technical support team.
• Optimized scheduling for 24/7 support coverage, ensuring customer needs were met.
• Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
• Ensured consistent service delivery by establishing quality control measures, including call monitoring and coaching sessions for staff members.
• Communicated regularly with customers concerning data exchange and technology integration.
• Managed life cycle replacement of hardware and software.
• Organized events such as webinars or training sessions that provided valuable information about products or services offered.
• Conducted regular account reviews to identify opportunities for additional services or support.
• Implemented process improvements that increased efficiency, reduced errors, and improved overall client satisfaction rates.

Double Major - International Business Management with Accounting.

Second Major - Marketing with Business Administration.

• Honour Roll, 1995
• Final Grade: Combined: 4.1% out 5.0

.