Clifford Douglas Jr
Los Angeles
Summary
Dynamic Compliance/Safety Manager at Envoy Air Inc, adept at enhancing customer satisfaction and operational efficiency. Proven expertise in staff development and training, alongside strong customer relationship management. Successfully led compliance initiatives and safety audits, fostering a culture of safety and excellence within the team. Proficient in MS Office and complaint resolution strategies.
Overview
14
14
years of professional experience
Work History
Compliance/Safety Manager
Envoy Air Inc
Los Angeles
12.2024 - Current
- Worked collaboratively within the compliance team, crafting and updating existing compliance solutions.
- Conducted annual compliance meetings with registered representatives to address training deficiencies and fulfill firm training requirements.
- Established and maintained relationships with external safety organizations to stay up-to-date on safety regulations.
- Created and maintained safety records, such as accident reports and safety audits.
- An American Airlines company group
Flight Attendant Manager
American Airlines
LAX
08.2022 - 12.2024
- Led a team of 350 flight attendants, improving customer satisfaction scores.
- Served as a flight leader to facilitate aircraft readiness by coordinating and managing crew activities.
- Responded during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
- Guided, planned, and implemented security and operational planning in a challenging, time-sensitive environment.
Flight Coordinator
American Airlines
LAX
01.2021 - 08.2022
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
American Airlines
11.2019 - 12.2021
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing individual needs.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
Flight Attendant
Southwest Airlines
05.2018 - 05.2019
- Instructed and demonstrated the use of emergency equipment and checked seat belts, seat backs, and luggage security.
- Determined special assistance needs of passengers such as small children traveling alone, the elderly, or disabled persons.
- Provided safety overviews for all passengers, particularly those seated in exit rows.
- Provided customers with the highest levels of safety, security, and comfort throughout all stages of flight.
Operations Agent/Trainer
Southwest Airlines
05.2016 - 06.2018
- Researched and identified new technologies and processes to improve operations.
- Implemented process improvements to streamline operations and improve efficiency.
- Monitored customer satisfaction levels and took appropriate action to address issues.
Sales Associate
Dick's Sporting Goods
05.2012 - 05.2015
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Introduced promotions and related opportunities to customers, cross-selling products to increase purchase quantities.
Education
High School Diploma -
WESTCHESTER HIGH SCHOOL
Los Angeles05.2009
Skills
- Customer service and support
- Scheduling and operations management
- Customer relationship management
- Staff development and training
- Complaint resolution strategies
- MS Office proficiency
- Team leadership and building
- Administrative assistance
- Customer-focused solutions
Timeline
Compliance/Safety Manager
Envoy Air Inc
12.2024 - Current
Flight Attendant Manager
American Airlines
08.2022 - 12.2024
Flight Coordinator
American Airlines
01.2021 - 08.2022
Customer Service Representative
American Airlines
11.2019 - 12.2021
Flight Attendant
Southwest Airlines
05.2018 - 05.2019
Operations Agent/Trainer
Southwest Airlines
05.2016 - 06.2018
Sales Associate
Dick's Sporting Goods
05.2012 - 05.2015
High School Diploma -
WESTCHESTER HIGH SCHOOL