Hi, I’m
Cliff (Qingjia) Zhu
Director of Quality Assurance in Engineering
Richmond,BC
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
• Veteran Director of Quality Assurance with 20+ years of quality assurance experience in software engineering industry, working for United States public company eHealth (NASDAQ: EHTH) in the heavily regulated online health insurance business that requires rigorous quality assurance processes and high quality standards.
• Proven track record of building and managing teams of up to 60 engineers based in United States and China, with roles across Quality Assurance, Release and Deployment, NOC and Observability, coaching and mentoring team members for career growth and success.
• Experienced in designing corporate-level quality strategies to align with business objectives, measuring quality metrics, improving SDLC with build-in quality processes and reporting quality status to leadership.
• Experienced in managing cross team coordination between engineering, quality assurance, product owner, program management and IT/Operation.
• Strong technical background in scripting languages, C & Java, QA tools (Selenium, JMeter, Burp Suite, Postman, TestRail, etc), infrastructures (Linux, Tomcat, JDK, Apache, Databases, AWS, Akamai, Jenkins, etc).
• Experienced in leading large-scale performance and capacity testing.
• Ultimate sense of responsibility for the end result of product quality and meticulous attention to details.
• Led the team through Agile Transformation and Shift-Left Transformation to achieve ‘One Team’ mindset, significantly improving delivery efficiency and reducing friction between engineering and QA.
• Evangelized Automation-First philosophy and enabled the team to support fast iteration with reduced delivery turnaround time.
• Fluent in English with the ability to lead working sessions with 3rd party vendors such as AWS, Akamai, etc.
Overview
22
years of professional experience
4
Years of post-secondary education majored in Computer Science
2
Languages, proficient in English
Work History
EHealth (China)Xiamen, Fujian, China
Director of Quality Assurance in Engineering
04.2016 - Current
Job overview
- Hired and managed a team of up to 60 QA Engineers across United States and China, with 10 of them based in the Silicon Valley headquarter.
- Established the overarching quality strategies and goals to align with company objectives and achieve business success.
- Took on the role of Directly Responsible Individual for the end result of company-wide products delivery quality. Reviewed and made the GO / NO-GO decision for all critical and complicated projects delivery.
- Signed off on all Weekly Releases and Daily Patches. Reviewed and approved architecture / infrastructure design and changes.
- Drove the quality improvement action items to close gaps based on production event root cause analysis.
- Led the transformation of quality practice to embrace 'Shift-Left' philosophy. Implemented the 'Automation First' principle throughout the organization, resulting in notable achievements such as: Improving engineering development quality through comprehensive self-testing guidelines; ensuring automation readiness as a part of Definition of Done; achieving 100% API automation coverage and over 80% End to End automation coverage; reducing release testing time to just one day; consistently decreasing production defects by more than 20% annually; and maintaining zero P1 defects throughout the year.
- Took direct quality leadership for the most complicated AWS Cloud migration project, moving away from the 20-years-old on-premise infrastructure. It was done in less than 5 months without any P1 production defect.
- Led troubleshooting sessions with 3rd-party vendors to address production defects introduced by them.
- Managed the SOX / SOC 2 compliance process, collaborated with external auditors such as Ernst & Young to effectively showcase quality and risk controls, resulting in successful completion of external audits.
- Led the evolution of the automation test frame by utilizing CodeceptJS, WebDriverIO, Selenium Grid, BrowserStack, TestNG, REST-Assured, etc.
- Led large-scale site-wide performance and capacity testing, ensuring site stability during peak seasonable traffic.
- Introduced TestRail as the test management system.
- Coached and mentored the Senior / Staff QA Engineers to advance careers into Principle QA Engineer and QA Manager roles.
- Skills: Quality strategy, goal setting, team coaching and mentoring, Shift-Left transformation, AWS, automation framework, TestRail, compliance review.
EHealth (China)Xiamen, Fujian, China
Senior Manager of Quality Assurance in Engineering
12.2012 - 04.2016
Job overview
- Hired and managed a team of over 30 QA Engineers, led the team to successfully navigate through the Waterfall to Agile Development transformation, which greatly improved the efficiency of projects delivery while maintaining the same level of high quality standard.
- Transformed the mindset of the Quality Assurance department from being a separate discipline to becoming an integrated and cohesive part of the engineering team, all working towards the common goal of delivering products with efficiency and quality.
- Evangelized best quality practices in engineering, strongly advocated the philosophy of 'Everyone Owns Quality'.
- Hands-on managed large-scale projects which required cross team coordination, especially when external partners / vendors were involved, focusing on the end user experience and risk control.
- Managed NOC (Network Operation Center) and optimized the 24x7 site monitoring with alerting automation.
- Managed Deployment & Release team to implement Zero Downtime releases and Proof of Concept on continuous deployment.
- Coached and mentored the QA Engineers to advance careers into Senior / Staff QA Engineer levels.
- Skills: Agile transformation, cross team coordination, 3rd party management, continuous testing, continuous deployment.
EHealth (China)Xiamen, Fujian, China
Manager of Quality Assurance in Engineering
06.2008 - 12.2012
Job overview
- Hired and led a team of over 20 QA Engineers, oversaw all software development quality activities, managed resources to successfully support the aggressive weekly releases cadence and daily patch requests. Signed off on each release and patch, took on end-to-end responsibilities for the quality of the products delivered.
- Defined department goals for Quality Assurance organization, established quality standards and metrics, Regularly communicated the quality improvement plan and quality status to leadership.
- Deeply involved with IT/Ops projects by identifying and managing risks associated with infrastructure changes to ensure site stability.
- Took charge of the release management team, implemented a reliable and efficient release process that included code merging, building, packaging and deployment using open source tools such as Hudson / Jenkins.
- Implemented continuous integration process to provide rapid feedback for engineering teams. Introduced SonarQube as the static code analysis tool.
- Enforced security testing process to meet the PCI compliant requirements using tools such as Qualys, Burp Suite. Managed security trainings and equipped the team with security testing knowledge, most importantly on the OWASP Top 10 vulnerabilities.
- Skills: Quality standards, quality metrics, risk control, release management, continuous integration, SonarQube, security testing, OWASP Top 10.
EHealth (China)Xiamen, Fujian, China
Supervisor of Quality Assurance in Engineering
12.2006 - 06.2008
Job overview
- Hired and led a team of 10 QA Engineers, supervised testing resource allocation to align with company business initiatives and support projects delivery timeline.
- Designed the Quality Assurance process, including unit testing, code review, ship with automation scripts, production defect root cause analysis, etc.
- Hands-on management of the Quality Assurance lifecycle for key projects, including creating testing strategy, reviewing architect designs, creating test plans and cases, monitoring and reporting testing progresses and results, coordinating across teams and facilitating communication between US and China.
- Led innovation in testing automation by establishing in-house performance testing platform, introducing real web browser based automation using Selenium and Selenium RC, creating SOAP Web Services automation.
- Established the NOC (Network Operation Center) team from scratch, implemented 24x7 site monitoring capabilities with tools like Hobbit, Keynote, Gomez, etc.
- Defined company-wide site monitoring alerting levels and escalation policies, enabled early detection of potential outages and ensured fast resolution for production events.
- Skills: People management, real browser automation (Selenium), QA strategy and process, NOC, 24x7 site monitoring.
EHealth (China)Xiamen, Fujian, China
Team Leader of Quality Assurance in Engineering
08.2004 - 12.2006
Job overview
- Led a team of 4 QA Engineers, developed the automated regression testing framework and scripts using Java and Thin Web Client to cover company-wide site features and functions.
- Enabled a weekly release schedule through automation testing.
- Migrated all local testing suites online, making them accessible to both QA Engineers and developers.
- Worked closely with Release Management team to identify and resolve issues in the release automation suite, optimized the stability and efficiency for the release process.
- Developed an online form auto-fill tool by wrapping IE browser based on .NET technology, significantly improving the manual testing efficiency by 3X.
- Skills: .NET, Java, thin web client.
EHealth (China)Xiamen, Fujian, China
Software Test Engineer & Test Automation Developer
12.2002 - 08.2004
Job overview
- Joined eHealth (China), which is the China based software development center owned by US public company eHealth (NASDAQ: EHTH).
- Created test plans, test cases and executed the tests to identify defects in website functionality, usability, UI, content and performance.
- Built up automation testing scripts using Perl scripting language and Microsoft Visual Test to extract website contents and compare them to the source data presented in various formats (PDF, Word, Excel, proprietary desktop application, etc) for data integrity and accuracy.
- Reduced the testing turn-around time from weeks to days with test automation.
- Skills: Testing design, Perl scripting language, web automation with HttpUnit, Microsoft Visual Test, programmatic analysis to the documents (PDF, Word, Excel, etc).
Headsun, IncXiamen, Fujian, China
Software Developer
07.2001 - 11.2002
Job overview
- Developed the central scheduler for the traffic light controlling system using C programming language, which collected crossroads traffic detectors' data and determined the optimal traffic light timing to maximize the throughput of crossroads and reduce vehicle's wait time.
- Developed the interactive User Interface based on Linux console for traffic command center to manage and monitor traffic light status.
- Skills: C programming, Linux OS, Bash shell scripting, socket programming, unit testing.
Education
Xiamen UniversityXiamen, Fujian, China
Bachelor of Engineering from Computer Science & Technology
09.1997 - 07.2001
Skills
C, Java, JavaScript
undefinedAccomplishments
- Led the quality strategy and execution of the company's 20-years-old complex on-premise tech infrastructure migration to AWS cloud, completed it within 5 months and achieved zero high severity defect escape.
- Successfully led the Quality Assurance team in transitioning from traditional Waterfall Development methodology to Agile Development and Testing, significantly improving team's productivity and the cohesion with developers.
- Led the Quality Assurance team through a Shift-Left development transformation using Automation-First principles and disciplines. This resulted in a significant reduction in testing turnaround time, enabling the team to deliver Weekly Releases and Daily Patches within a one-day release testing window while achieving zero P1 production defects throughout the year.
- Hired and mentored an experienced and high performing Quality Assurance team across US and China with up to 60+ team members.
Availability
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Timeline
Director of Quality Assurance in Engineering
EHealth (China)
04.2016 - Current
Senior Manager of Quality Assurance in Engineering
EHealth (China)
12.2012 - 04.2016
Manager of Quality Assurance in Engineering
EHealth (China)
06.2008 - 12.2012
Supervisor of Quality Assurance in Engineering
EHealth (China)
12.2006 - 06.2008
Team Leader of Quality Assurance in Engineering
EHealth (China)
08.2004 - 12.2006
Software Test Engineer & Test Automation Developer
EHealth (China)
12.2002 - 08.2004
Software Developer
Headsun, Inc
07.2001 - 11.2002
Xiamen University
Bachelor of Engineering from Computer Science & Technology
09.1997 - 07.2001
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