Cliff Ernst
Orono,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
Work History
VP of Operations
La-Z-Boy Home Furnishings & Decor
03.2012 - 01.2024
- Strong operational skills by processes and implementing cost-saving measures for a 100 million dollar company
- Developed 4 separate functional teams to foster collaboration, resulting in increased productivity and performance and was able to merge all when needed by cross training an development.
- Oversaw inventory management for distribution Centre and 13 locations across Ontario, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
- Increased profitability by developing system and processes through aggressive training and coaching
- Managed large-scale projects, ensuring timely completion within budget constraints.
General Manager
La-Z-Boy Furniture
01.2010 - 02.2012
- Managed a team of 10 top increase sales volume and systems knowledge
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Canadian Tire
06.1999 - 12.2009
- Managed a team of 125 employees fostering a positive work environment and high employee satisfaction to ensure efficiency and maximize customer service
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
Merchandising Manager
Canadian Tire
04.1988 - 04.1999
- Managed a team of 12 or more employees to ensure product set up and location maximized sales.
- Increased sales by developing and implementing successful merchandising strategies.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
- Collaborated with vendors to negotiate favorable contracts for product procurement, reducing costs.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
Education
High School Diploma -
Galt Collegiate And Vocational Institute
Cambridge, ON06.1988
Skills
- Facilities Management
- Organizational Development
- Operations Management
- Capacity Planning
- Team Building and Motivation
- Inventory Control
- Logistics Management
Affiliations
- Golf
- Motorcycle enthusiast
Timeline
VP of Operations
La-Z-Boy Home Furnishings & Decor
03.2012 - 01.2024
General Manager
La-Z-Boy Furniture
01.2010 - 02.2012
General Manager
Canadian Tire
06.1999 - 12.2009
Merchandising Manager
Canadian Tire
04.1988 - 04.1999
High School Diploma -
Galt Collegiate And Vocational Institute
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