Cleyton Mejias
Baldwin Park,CA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative – Night Laundry
Extended Stay America
12.2021 - 10.2024
- Managed laundry operations, including washing, drying, folding, and organizing linens, maintaining a fully stocked and efficient inventory in designated locations.
- Provided exceptional overnight guest services, ensuring a seamless experience for late-night inquiries and requests.
- Utilized HotelKey PMS to handle guest interactions, reservations, and updates with accuracy and professionalism.
- Assisted with food inventory management, ensuring proper stock levels and organization to support smooth hotel operations.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Maintained accurate and up-to-date records of guest information.
Houseman/Housekeeping Attendant
Knott's Berry Farm
09.2020 - 12.2021
- As a Housemen/Housekeeping Attendant, my role was to ensure that housekeeping always have supplies when requested and deliver items to guests
- Also maintain the cleanliness in heavy traffic areas to upkeep the hotel presentation and standards
- Cleaning
- Laundry
- Guest request
Dishwasher
Café Rio Mexican Grill
08.2020 - 11.2020
- As a dishwasher, I am responsible for washing and preparing all cookware for the cooks and servers
- Wash and sanitized cookware
- Taking out trash and cleaning floor and counters
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Inspected dishwashing equipment and reported issues to supervisor.
General Laborer
Hawaiian Bread Company
01.2020 - 03.2020
- My role was to make sure that all packages were accounted for and going to the correct location for deliveries
- Distribute packaged on and off conveyor belt
- Lift products up to30 pounds
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Performed general housekeeping and cleaning tasks.
- Notified supervisors of defective equipment or material.
Stocker/Customer Service
Smart & Final
03.2019 - 07.2019
- My role was to make sure that all food products are fresh and not passed the due date, nonfood products are organized and presentable
- To make sure that the operation is running smoothly, I would make sure that the shopping carts are collected in a timely manner and placed in the correct location
- Stocking Inventory
- Collecting Shopping Carts
- Assisting Customers
- Maintained effective team member communication.
- Stocked shelves to match planogram images and instructions.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Education
High School Diploma -
Chaffey High School
Ontario, CA06.2019
Skills
- Communication
- Customer Service
- Computer literacy
- Adaptability
- Spanish speaking
- Food Handlers
- Initiative-taking
- Cleaning techniques
- Cross-functional skills
Certification
- Food Handlers Certificate
Languages
Spanish
Professional Working
Interests
- Graphic Design
- Geek
- Artist
- Game Designer
- Crafting and DIY Projects
- Cooking
Timeline
Guest Service Representative – Night Laundry
Extended Stay America
12.2021 - 10.2024
Houseman/Housekeeping Attendant
Knott's Berry Farm
09.2020 - 12.2021
Dishwasher
Café Rio Mexican Grill
08.2020 - 11.2020
General Laborer
Hawaiian Bread Company
01.2020 - 03.2020
Stocker/Customer Service
Smart & Final
03.2019 - 07.2019
- Food Handlers Certificate
High School Diploma -
Chaffey High School
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