Clevis Berinyuy
MONCTON,NB
Summary
Bilingual logistics and customer service professional skilled in coordinating shipments and resolving customer inquiries in dynamic settings. Strong communication and problem-solving abilities facilitate understanding of client needs and tailored solutions. Experienced in maintaining accurate records and collaborating with teams to improve service efficiency.
Overview
7
7
years of professional experience
Work History
Package Handler
PROTRANS Personnel Services- MIDLAND Courier,
Moncton, New Brunswick
04.2025 - Current
- Efficiently loaded and unloaded packages to uphold workflow continuity.
- Sorted packages by destination to enhance delivery accuracy.
- Operated material handling equipment to ensure safe and effective operations.
- Maintained cleanliness and organization of work environment to support safety compliance.
Bilingual Customer Service / Sales Associate
UBA Bank
Douala, Littoral- Cameroon
02.2022 - 07.2024
- Responded to customer inquiries by providing accurate information on banking services, procedures, and account-related requests.
- Resolved customer complaints efficiently and escalated complex issues when necessary, ensuring timely follow-up and customer satisfaction.
- Processed transactions and maintained customer records with a high level of accuracy and attention to detail.
- Delivered professional customer support through both phone and in-person interactions, maintaining composure in high-pressure situations.
- Collaborated with internal teams to route customer requests appropriately and ensure efficient service delivery.
Dispatching Agent/Logistics Coordinator
Maersk Cameroon
Douala, Littoral-Cameroon
03.2019 - 01.2022
- Coordinated transportation schedules and logistics plans to ensure on-time delivery.
- Monitored and tracked shipments using internal systems for accurate client updates.
- Managed customer inquiries, delivering timely shipment status updates to enhance client communication.
- Resolved shipment discrepancies and customer complaints, ensuring high satisfaction levels through efficient service.
- Collaborated with internal departments and external partners to effectively address service issues and improve operational flow.
- Maintained accurate documentation and updated tracking systems to reflect daily operations.
Education
Diploma - Business Administration
New Brunswick Community College
Moncton, NB03-2025
Certificate - Certified Supply Chain Specialist
International Institute For Procurement And Market
USA01-2024
Bachelor of Science - Transport And Logistics
Higher Institute of Transport And Logistics
Bamenda- Cameroon12-2018
Certificate - Insurance And Risk Management
Insurance Institute of Canada
NBSkills
- Shipment tracking and updates
- Customer support and call center
- Inquiry and complaint resolution
- Data entry and documentation
- Technical troubleshooting
- CRM systems and multitasking
- Scheduling and coordination
- Problem-solving and decision-making
- Ability to work under pressure
- Team collaboration and adaptability
- Bilingual communication (English & French)
Languages
English
Full Professional
French
Professional
Volunteering
PROMISE PARTNERSHIP MONCTON NB Mentor
Elementary and Middle School (Sep 2025- Present)
- Helping students develop digital literacy (computers/tablets, block programming)
- Encouraging and motivating students in their educational journey
- Engaging students in interactive and meaningful activities (games, digital tools)
Timeline
Package Handler
PROTRANS Personnel Services- MIDLAND Courier,
04.2025 - Current
Bilingual Customer Service / Sales Associate
UBA Bank
02.2022 - 07.2024
Dispatching Agent/Logistics Coordinator
Maersk Cameroon
03.2019 - 01.2022
Diploma - Business Administration
New Brunswick Community College
Certificate - Certified Supply Chain Specialist
International Institute For Procurement And Market
Bachelor of Science - Transport And Logistics
Higher Institute of Transport And Logistics
Certificate - Insurance And Risk Management
Insurance Institute of Canada