Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Open To Work
Hi, I’m
Clevens Michel
Greenfield
Summary
Overview
15
years of professional experience
2021
years of post-secondary education
Work History
StarbucksKey West, Florida
Barista
03.2025 - 07.2025
Job overview
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Allegiant AirlinesKey West
Customer Service Agent
11.2023 - 07.2025
Job overview
- Assisted customers with flight bookings and itinerary changes.
- Resolved passenger inquiries and complaints effectively and efficiently.
- Achieved high customer satisfaction through accurate and helpful responses to inquiries.
- Resolved customer complaints quickly and efficiently.
- Coordinated with team members to deliver timely customer service, enhancing overall passenger experience.
- Maintained a positive and professional demeanor in high-pressure situations.
- Utilized reservation systems to manage bookings and updates swiftly.
- Provided information on flight schedules, baggage policies, and fees.
- Educated passengers on safety procedures and travel regulations.
- Ensured all bags reunited with owners post-deplaning or filed tickets for mishandled or on-hand baggage.
- Gate agent boarding customers and BSO baggage service
Hotel Moulin Sur MerSaint Marc HT
Receptionist
07.2017 - 07.2023
Job overview
- Greeted guests warmly upon arrival at the beachfront hotel.
- Welcomed customers with bookings and assisted walk-ins with check-in process
- Managed customer phone calls for room bookings and reservation cancellations.
- Processed customer payments by initiating credit card transactions and accepting cash
JetBlueKey West
AO (Airport Operator)
02.2021 - 07.2022
Job overview
- Boarded customers and managed baggage service as gate agent.
- Reunited bags with owners after deplaning or filed tickets for mishandled bags to ensure customer satisfaction.
- Assisted customers with flight bookings and itinerary changes.
- Resolved passenger inquiries and complaints to enhance overall travel experience.
- Provided information on flight schedules, baggage policies, and fees.
- Coordinated with team members to ensure timely customer service delivery.
- Utilized reservation systems to manage bookings and updates swiftly.
- Educated passengers on safety procedures and travel regulations.
- Maintained a positive and professional demeanor in high-pressure situations.
- Provided accurate and helpful responses to maintain high customer satisfaction levels.
- Resolved customer complaints quickly and efficiently.
- Operated aircraft ground support equipment for efficient boarding processes.
Wow InstituteSaint Marc ht
Teachers (English benevolat)
09.2016 - 07.2017
Job overview
- Developed engaging lesson plans that increased student participation and interest in learning.
- Implemented classroom management strategies that improved student behavior and classroom dynamics.
- Integrated technology into lessons to facilitate interactive learning and better student engagement.
- Maintained a safe and orderly learning environment for all students.
Nouveau Collège Mixte le PhilanthropeSaint Marc ht
Teacher (English 8th and 10th)
09.2012 - 07.2014
Job overview
- Created engaging lesson plans that improved student engagement and understanding.
- Applied classroom management strategies that cultivated a supportive and respectful environment.
- Incorporated technology into lessons to facilitate interactive and relevant learning experiences.
- Maintained a safe and orderly learning environment for all students.
Hotel Club IndigoSaint Marc HT
Receptionist
06.2010 - 04.2011
Job overview
- Greeted guests warmly upon arrival, enhancing their first impression of the beachfront hotel.
- Answered customer phone calls to book rooms and cancel reservations, ensuring a smooth booking experience.
- Received customers with bookings and walk-ins, providing assistance and information to facilitate their stay.
- Start customers' cards if they want to pay by credit cards and also to receive their cash payments if they prefer to pay cash
Education
Nouveau College Mixte Le PhilanthropeMontrouis Ht
High School Diploma
09-2002
University Overview
Alliance Ecole ProfessionnelleSaint Marc Ht, Haiti
Microsoft Office from word and excel
10.2007 - 02.2009
University Overview
Haitian American InstitutePort-au-Prince , Haiti
from English
07.2008 - 12.2009
University Overview
Université Jacques PremierSaint Marc Ht, Haiti
Project Management
11.2020 - 05.2021
University Overview
Skills
- Client management
- Order management
- Transaction handling
- Travel coordination
- Logistics support
- Documentation and reporting
- Effective communication
- Conflict resolution
- Attention to detail
- Pressure multitasking
- Professional demeanor
- Excel
- Word
- PowerPoint
Languages
Languages
- French
- English
- French
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Barista
Starbucks
03.2025 - 07.2025
Customer Service Agent
Allegiant Airlines
11.2023 - 07.2025
AO (Airport Operator)
JetBlue
02.2021 - 07.2022
Université Jacques Premier
Project Management
11.2020 - 05.2021
Receptionist
Hotel Moulin Sur Mer
07.2017 - 07.2023
Teachers (English benevolat)
Wow Institute
09.2016 - 07.2017
Teacher (English 8th and 10th)
Nouveau Collège Mixte le Philanthrope
09.2012 - 07.2014
Receptionist
Hotel Club Indigo
06.2010 - 04.2011
Haitian American Institute
from English
07.2008 - 12.2009
Alliance Ecole Professionnelle
Microsoft Office from word and excel
10.2007 - 02.2009
Nouveau College Mixte Le Philanthrope
High School Diploma
07.2017