Cleotilde Alvarez
Bakersfield
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills, with a proven ability to manage multiple tasks effectively. Demonstrated success in enhancing operational processes to improve the overall customer experience.
Overview
11
11
years of professional experience
Work History
Eye Care Advisor
Lenscarfters
Torrance
07.2024 - 12.2025
- Resolved customer inquiries and concerns effectively, enhancing service quality.
- Processed eyewear orders using company software to ensure accuracy.
- Conducted vision screenings to support comprehensive eye health assessments.
- Performed comprehensive eye exams, prescribing eyeglasses and contact lenses as needed.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
- Conducted follow-up visits to monitor patient progress post-treatment.
- Assisted patients in fitting eyeglasses and contact lenses, providing care instructions.
- Maintained patient records using electronic health record systems for accuracy.
Sales Associate/Manager
KinnetiksLLC
Los Angeles
10.2019 - 06.2024
- Achieved sales targets through effective leadership of sales team and enhanced customer engagement.
- Developed promotional strategies to increase product visibility and consumer appeal.
- Trained new associates on product knowledge and effective sales techniques to improve performance.
- Managed inventory levels to guarantee product availability for customers.
- Provided customer service by greeting patrons, addressing inquiries, and resolving complaints.
- Ensured compliance with applicable retail operation laws and regulations.
- Delivered technical support to customers as needed, facilitating smooth operations.
Sales Associate
MS Wireless
11.2016 - 10.2019
- Delivered technical support for devices and service plans.
- Resolved customer inquiries and complaints professionally, ensuring high satisfaction.
- Performed cashier duties, including payment processing and issuing receipts.
- Collaborated with sales team members to achieve collective targets.
- Provided information on store products and services through incoming calls.
- Developed promotional strategies that significantly increased sales volume.
- Participated in weekly team meetings to evaluate performance goals and objectives.
Sales Associate
Sinaloa 2000
11.2014 - 01.2016
- Explained merchandise use, operation, and care to enhance customer understanding.
- Processed sales transactions accurately through point-of-sale systems.
- Handled returns, exchanges, and refunds per company policies.
- Provided exceptional customer service by greeting customers and assisting with product selection.
- Maintained inventory levels and organized product displays for optimal presentation.
- Trained new associates on company policies and effective sales techniques.
- Upsold additional items tailored to customer interests and needs.
- Completed daily recovery tasks to ensure clean, productive environments.
Education
High School Diploma -
Parkridge High School
Long Beach, CA06-2017
Skills
- Eye exams and vision screenings
- Electronic health records management
- Customer engagement and service
- Sales strategy development
- Inventory management and control
- Product training and support
- Problem solving and troubleshooting
- Insurance processing and claims
- Appointment scheduling and coordination
- Visual acuity testing techniques
- Technical support and assistance
- Attention to detail in tasks
- Contact lens fitting expertise
- Bilingual English/Spanish communication
- Payment collection processes
- Call center experience
References
- Junior Torres, MS Wireless, (909) 648-0009
- Maira Padilla, MS Wireless, (626) 469-1064
- Arianna Orellana, Sinaloa 2000, (323) 273-0565
Timeline
Eye Care Advisor
Lenscarfters
07.2024 - 12.2025
Sales Associate/Manager
KinnetiksLLC
10.2019 - 06.2024
Sales Associate
MS Wireless
11.2016 - 10.2019
Sales Associate
Sinaloa 2000
11.2014 - 01.2016
High School Diploma -
Parkridge High School