Cleopatra Guvheya
Aesthetician
Banff,Alberta
Summary
Qualified Spa Therapist accomplished in caring for diverse skincare needs with latest treatments. Continuously trains and studies trends to deliver best-in-class service to every individual. Brings high safety record and customer satisfaction marked by frequent referrals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Aesthetician
Fairmont Banff Springs
01.2023 - Current
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Performed treatments and created and maintained records of treatment according to company policy.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Discussed procedures and treatment options with clients.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Developed individualized, therapeutic skin care programs.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
Spa Therapist
AMBA Spa
06.2020 - 06.2021
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Aesthetician/Massage Therapist
Cayman Rehab Services And Medi Spa
04.2018 - 09.2019
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Performed treatments and created and maintained records of treatment according to company policy.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Performed post-surgery lymphatic drainage treatments
Spa Manager
La Mer Spa
08.2016 - 03.2018
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximise profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
- Worked with suppliers to identify cost savings opportunities resulting in 15% reduction in expenses
Spa Therapist
Cloud9Spa
08.2015 - 03.2016
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
Education
Facials & Massage
Steiner Academy, SA
Cape Town, SA06.2024
Associate of Applied Science - Business Administration
International College Cayman Islands
Grand Cayman05.2019
Economics And International Business
International Business Management Institute (IBMI)
Online08.2018
Advanced Beauty Therapy
Cindy's Beauty Therapy School
Harare, ZWE12.2010
Skills
- Spa Retail Sales
- Cellulite Treatments
- Relaxation Techniques
- Critical Thinking
- Spa Treatment Services Expertise
- Examine Client Skin
Timeline
Aesthetician
Fairmont Banff Springs
01.2023 - Current
Spa Therapist
AMBA Spa
06.2020 - 06.2021
Aesthetician/Massage Therapist
Cayman Rehab Services And Medi Spa
04.2018 - 09.2019
Spa Manager
La Mer Spa
08.2016 - 03.2018
Spa Therapist
Cloud9Spa
08.2015 - 03.2016
Facials & Massage
Steiner Academy, SA
Associate of Applied Science - Business Administration
International College Cayman Islands
Economics And International Business
International Business Management Institute (IBMI)
Advanced Beauty Therapy
Cindy's Beauty Therapy School