Cleopatra Guvheya
Aesthetician
Banff,Alberta
Summary
Qualified Spa Therapist accomplished in caring for diverse skincare needs with latest treatments. Continuously trains and studies trends to deliver best-in-class service to every individual. Brings high safety record and customer satisfaction marked by frequent referrals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Aesthetician
Fairmont Banff Springs
01.2023 - Current
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Performed treatments and created and maintained records of treatment according to company policy.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Discussed procedures and treatment options with clients.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Developed individualized, therapeutic skin care programs.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
Spa Therapist
AMBA Spa
06.2020 - 06.2021
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Aesthetician/Massage Therapist
Cayman Rehab Services And Medi Spa
04.2018 - 09.2019
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Performed treatments and created and maintained records of treatment according to company policy.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Performed post-surgery lymphatic drainage treatments
Spa Manager
La Mer Spa
08.2016 - 03.2018
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximise profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
- Worked with suppliers to identify cost savings opportunities resulting in 15% reduction in expenses
Spa Therapist
Cloud9Spa
08.2015 - 03.2016
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
Education
Facials & Massage
Steiner Academy, SA
Cape Town, SA06.2024
Associate of Applied Science - Business Administration
International College Cayman Islands
Grand Cayman05.2019
Economics And International Business
International Business Management Institute (IBMI)
Online08.2018
Advanced Beauty Therapy
Cindy's Beauty Therapy School
Harare, ZWE12.2010
Skills
- Spa Retail Sales
- Cellulite Treatments
- Relaxation Techniques
- Critical Thinking
- Spa Treatment Services Expertise
- Examine Client Skin
Timeline
Aesthetician
Fairmont Banff Springs
01.2023 - Current
Spa Therapist
AMBA Spa
06.2020 - 06.2021
Aesthetician/Massage Therapist
Cayman Rehab Services And Medi Spa
04.2018 - 09.2019
Spa Manager
La Mer Spa
08.2016 - 03.2018
Spa Therapist
Cloud9Spa
08.2015 - 03.2016
Facials & Massage
Steiner Academy, SA
Associate of Applied Science - Business Administration
International College Cayman Islands
Economics And International Business
International Business Management Institute (IBMI)
Advanced Beauty Therapy
Cindy's Beauty Therapy School
Similar Profiles
Elise ColquittElise Colquitt
Housing Coordinator at Fairmont Banff SpringsHousing Coordinator at Fairmont Banff Springs
Emmie SamsonEmmie Samson
In Room Dining Server at Fairmont Banff SpringsIn Room Dining Server at Fairmont Banff Springs
MARIIA BELMEHAMARIIA BELMEHA
Adventure & Experiences Groups Coordinator at Fairmont Banff SpringsAdventure & Experiences Groups Coordinator at Fairmont Banff Springs
Leah LambLeah Lamb
Bartender at The Rundle Bar- Fairmont Banff Springs HotelBartender at The Rundle Bar- Fairmont Banff Springs Hotel
Rhea ParaynoRhea Parayno
Food Service Supervisor at Tim HortonsFood Service Supervisor at Tim Hortons