Cleo Solomon
London
Summary
Dynamic and results-driven professional in project management, specializing in client relationship management, strategic planning, and leadership. Proven track record of driving client growth and retention while mitigating risk and delivering cost savings for Lambeth Council through innovative project strategies. Proficient in Agile, Scrum, and Waterfall methodologies, with a focus on detail-oriented problem-solving. Committed to achieving exceptional client satisfaction and timely project delivery.
Overview
12
12
years of professional experience
Work History
Personal Advisor/ Project Manager
London Borough of Lambeth
08.2021 - Current
- Led cross-functional teams that reduced Lambeth Council’s expenditure on young people’s homelessness by 30% by reclaiming semi-independent placements and optimizing resource allocation
- Spearheaded a project for 1,200+ care leavers that boosted goal achievement by 25% and improved satisfaction scores by 20% through structured tracking systems and performance metrics
- Cultivated robust relationships with internal teams and external stakeholders through regular strategy meetings and workshops
- Proactively addressed risk factors by implementing effective risk management strategies and leveraging strong negotiation skills
- Established SMART goal frameworks that not only overcame project obstacles but also delivered a 15% improvement in client progress, as measured by data-driven performance metrics
- Orchestrated a scalable pathway provision across London that clawed back at-risk placements, significantly curbing costs and improving placement outcomes across multiple boroughs
- Increased client goal achievement rate by 25% through the introduction of structured goal tracking systems and frequent check-ins
- Leveraged the Mosaic application alongside Power BI dashboards to implement enhanced communication and milestone tracking strategies, driving a 20% boost in client satisfaction and improving staff performance
- Monitored and adjusted multiple client plans using Agile and Waterfall methodologies, resulting in a 20% increase in overall project efficiency and alignment
Personal Advisor
London Borough of Croydon
01.2021 - 08.2021
- Delivered personalized coaching for clients with a focus on goal realization and personal development
- Ensured alignment with project objectives and the achievement of milestones within established timelines
- Led the development and implementation of a community outreach project aimed at supporting vulnerable residents in achieving personal and professional development goals
- Collaborated with cross-functional teams to design tailored development plans for clients, focusing on career advancement, financial stability, and health improvement milestones
Financial Assessment Officer
London Borough of Hackney
04.2016 - 01.2021
- Collaborated with stakeholders to evaluate financial aspects of project placements and negotiated supplier agreements
- Managed 350+ client accounts, optimizing financial allowances to support sustainability goals
- Administered procurement workflows and liaised with over 100 key suppliers to build robust supply chain partnerships
- Developed financial analysis systems to streamline invoice processing and maintain compliance with regulations
Business Support Officer
Richmond and Wandsworth Council
06.2015 - 04.2016
- Managed safeguarding data entry and reporting systems, ensuring precision and compliance
- Administered Framework I systems to update key data, including notifications from various institutions
- Implemented quality control checks to identify and correct discrepancies, enhancing data integrity and compliance with statutory requirements
Customer Relationship Specialist
HSBC
04.2013 - 06.2015
- Coordinated client relationship strategies to optimize cross-selling opportunities
- Managed customer service solutions, account openings, and fraud prevention measures, ensuring KPI achievement
- Provided end-to-end support for account openings, personal loans, and other financial products, ensuring compliance with HSBC’s policies and regulatory standards
- Delivered exceptional customer service by promptly resolving queries, escalating complex issues, and consistently exceeding internal KPI targets related to customer satisfaction and retention
Education
BA (Hons) - Criminology
Roehampton University
BTEC Business -
Coulsdon College
CPCAB Counselling Studies Level 3 Certificate -
Lambeth College
07.2020
Professional Scrum Master Credential ID 941136
03-2023
Skills
- Supplier relationship management and stakeholder engagement
- Expertise in process development and improvement
- Proficient in Scrum methodologies and solution-focused approaches
- Skilled in performance metrics and KPI reporting
Timeline
Personal Advisor/ Project Manager
London Borough of Lambeth
08.2021 - Current
Personal Advisor
London Borough of Croydon
01.2021 - 08.2021
Financial Assessment Officer
London Borough of Hackney
04.2016 - 01.2021
Business Support Officer
Richmond and Wandsworth Council
06.2015 - 04.2016
Customer Relationship Specialist
HSBC
04.2013 - 06.2015
BTEC Business -
Coulsdon College
CPCAB Counselling Studies Level 3 Certificate -
Lambeth College
BA (Hons) - Criminology
Roehampton University
Professional Scrum Master Credential ID 941136
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