Cleo Passos
Reseda
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at Itau Bank. Skilled in problem-solving and adaptability, consistently delivering results and driving revenue growth. Renowned for a positive attitude and exceptional customer service, contributing to significant achievements in fast-paced environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Delivery Driver
DoorDash
Los Angeles, CA
03.2020 - Current
- Upheld high standards of professionalism while representing the company during interactions with customers, and businesses.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Driver
Uber
Los Angeles, CA
01.2018 - 02.2020
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
- Maintained calm under pressure during high-traffic situations or unexpected occurrences while transporting clients safely to their destinations.
Valet Parking Manager
Safety Park
13420 Beach Ave, Marina Del Rey
10.2016 - 01.2018
- Ept accurate records of all transactions related to cash handling processes, minimizing discrepancies or potential losses due to theft or error.
- Maintained a safe and secure parking environment by enforcing strict adherence to safety policies and procedures.
- Promoted a culture of teamwork and open communication within the department, boosting overall employee morale and job satisfaction levels.
- Reduced customer wait times with well-organized parking lot layouts and clear signage.
- Enhanced customer satisfaction by implementing efficient valet parking procedures and protocols.
- Addressed customer concerns promptly, maintaining a high level of professionalism in all interactions.
Bank Manager
Itau Bank
São Paulo, Brazil.
02.2008 - 02.2016
- Upheld high standards of professionalism while representing the company during interactions with customers, and businesses.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Bachelor of Science - Public Relations
Unip
São Paulo, BrazilSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Willing to learn
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Delivery Driver
DoorDash
03.2020 - Current
Driver
Uber
01.2018 - 02.2020
Valet Parking Manager
Safety Park
10.2016 - 01.2018
Bank Manager
Itau Bank
02.2008 - 02.2016
Bachelor of Science - Public Relations
Unip