Cleo Gordon
Los Angeles,CA
Summary
Professional and passionate self-starter equipped with the skillset needed to support and lead a variety of human resources projects. Committed to delivering detailed and accurate deliverables while maintaining the integrity of business values. Able to approach complex circumstances and ideas from a broad and worldly perspective based on life experiences.
Overview
11
11
years of professional experience
Work History
Senior Specialist, People & Culture Projects
Academy of Motion Picture Arts and Sciences
2021.08 - Current
- Assist with developing, coordinating, and executing tasks within various HR projects related to onboarding, employee wellness, learning and development, and other initiatives.
- Conduct ad-hoc reports, and plan companywide events and trainings.
- Created, presented, and participated in over 30 trainings and workshops for managers and employees.
- Maintain and deliver ad-hoc reporting/analytics from ADP Workforce Now, Shift harassment prevention training, and Culture Amp performance management system.
- Partner with Museum People and Culture team, Accounting, IT, and other internal functions to complete projects or move projects along.
- Plan and facilitate developmental and educational workshops with external vendors.
- Create and edit presentations, meeting agendas, spreadsheets, communications, databases, and reports.
- Assist with planning and organizing special events for staff such as wellness offerings, annual holiday parties, and summer staff events.
- Voluntary Employee Resource Group (ERG) involvement: Co-chair of Academy Black Alliance ERG leadership, Academy Pride, Academy Accessibility general member.
- Assist in onboarding process by conducting employment verifications and orientations for new hires.
- Produced monthly financial statements detailing budget allocations and expenditure tracking activities.
- Developed expertise in project management and coordination, working on multiple projects simultaneously.
Utility Billing Operations Research Analyst
RealPage, Inc.
2016.01 - 2021.08
- Perform analytical root-cause research of variances between current and prior utility billing for Real Estate property management companies by using internal systems such as SharePoint, SQL, and Open-C and web-based resources (property tax websites, utility vendor websites, etc.).
- Report detailed findings to client representatives so they can determine how to bill residents in the fairest way.
- Analyze post-billing data in Expense vs Recovery program to identify causes of over or under-recovery of utility expenses and make recommendations to improve recovery.
- Communicate with utility vendors nation-wide regarding billing discrepancies and anomalies.
- Report and escalate all data entry errors for correction to ensure correct resident billing.
- Trained off-shore teams on quality control processes using Excel, Focus CRM software, Open-C property management software, SQL queries, and shared network files.
- Cross-trained in Utility Data and Account Management departments by meeting with team members and managers to go over their daily processes and learn how they relate to my function to leverage knowledge about the company and decrease silos.
- Culture Committee member – 1/2017 – 8/2021 Create safe spaces for team participation and integration with fun and interactive events
- Planning and coordinating events with the team based around holidays, birthdays, fund-raising, and national “days.” Create promotional fliers and work with executive leaders and management to streamline events in offices across the country.
- Internal marketing efforts resulted in significant employee participation and engagement in the 2018 Huntington Beach Color Run 5K
- Increased employee morale and event participation within the office by 20% as reflected on the yearly 2019 Employee Engagement Survey.
- Black Employee Resource Group member (Inclusion & Diversity): Professional Development sub-committee – 3/2020 – 8/2021 Working with Human Resources, team leaders, and allies to provide visibility to critical internal roles available to all employees with matching skills to encourage career development.
- Developed written documents and reports related to programs and operations.
Accounting & HR Assistant (Temporary Assignment)
Advanced Medical Builders
2015.08 - 2016.01
- Created and sent out invoices for design & build construction projects.
- Comfortably reached out to clients daily to follow up on outstanding balances.
- Received and deposited checks into corporate bank account.
- Received invoices and entered into QuickBooks coding by job and trade numbers.
- Reconciled American Express corporate credit card statements with invoices and receipts and resolved discrepancies.
- Reported final reconciliation to the CEO for approval.
- Added purchase order and new vendor information into QuickBooks and updated current data.
- Followed up on payment status for amounts owed to contractors and vendors.
- Transcribed employee timecards into QuickBooks.
- Ensured company vehicles complied with smog checks, registration, and insurance documents.
- Filed and organized DMV documents.
- Coordinated employee travel and accommodations for per diem construction work.
- Organized, reconciled, and filed employee documents while maintaining the confidentiality and integrity of protected information.
Marketing Projects Coordinator (Internal Promotion)
American Advisors Group (AAG)
2014.05 - 2015.04
- Provided direct support to the CMO and production team on commercial shoots, voice recordings, and interviews.
- Supported conference and event coordination and provided support for field sales and wholesale teams for their events.
- Produced and replenished promotional items and marketing collateral daily.
- Managed and coordinated the design process of all copy to ensure compliance with marketing guidelines.
- Negotiated contracts for vendors, approved supplier invoices and maintained financial records to ensure fiscal compliance.
- Maintained logistic calendar, including shipment schedules, inventory, and employee rental information.
- Transcribed commercials and interviews.
- Managed Advocate Program; a system designed to connect previous and borrower prospects to share their experiences in order to provide real quotes for marketing collateral and commercials.
- Secured newspaper interviews with prior borrowers for stories regarding the benefits of reverse mortgages.
- Regular contributing writer and editor of company-wide quarterly newsletter. Interviewed C-level executives and wrote about their lives Published articles about health, food, and holidays.
Human Resources Coordinator
American Advisors Group (AAG)
2013.01 - 2014.05
- Facilitated employment verifications including drug screenings, and background and reference checks.
- Worked closely with the recruitment, licensing, and training teams to assist with the onboarding of loan officers.
- Drafted offer letters for VP, and HR approval, assembled new hire packets, and facilitated orientation.
- Coordinated HR team meetings, created agendas, and wrote meeting minutes.
- Prepared all internal employee confidential documentation using ADP HRIS system and physical filing.
- Administered employee benefits information and assistance during the annual open enrollment.
Education
Bachelor of Arts - Journalism with Public Relations focus
California State University
Long Beach, CA05.2011
Associate of Arts - Journalism
El Camino College
Torrance, CA06.2009
Skills
- Proficient in Microsoft 365 (Excel, Word, MS Teams, Visio, PowerPoint, Outlook, Illustrator, OneNote, etc.)
- Project Management & Planning
- Corporate and Creative Writing
- Confidential Employee Files
- ADP Workforce Now
- CRM Systems
- Root Cause Analysis
- New Hire Training & Orientation
- Quality Assurance & Compliance
- Adobe Creative Suite
- Video Editing
- Accounts Receivable & Payable
- Employee wellness
- Payroll Management
- Financial Reconciliation
- Event Planning
Accomplishments
- Assistant Arts Editor and Arts Editor, The Union (2008 - 2009): Student newspaper at El Camino College
Timeline
Senior Specialist, People & Culture Projects
Academy of Motion Picture Arts and Sciences
2021.08 - Current
Utility Billing Operations Research Analyst
RealPage, Inc.
2016.01 - 2021.08
Accounting & HR Assistant (Temporary Assignment)
Advanced Medical Builders
2015.08 - 2016.01
Marketing Projects Coordinator (Internal Promotion)
American Advisors Group (AAG)
2014.05 - 2015.04
Human Resources Coordinator
American Advisors Group (AAG)
2013.01 - 2014.05
Bachelor of Arts - Journalism with Public Relations focus
California State University
Associate of Arts - Journalism
El Camino College
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