CLEMENT ONYEKACHUKWU OKONKWO
TORONTO,ON
Summary
Resourceful Warehouse Supervisor known for high productivity and efficient task completion. Specialize in inventory management, logistics coordination, and safety compliance, ensuring operational flow remains uninterrupted and targets are met consistently. Excel in leadership, communication, and problem-solving, using these skills to motivate teams and navigate complex challenges.
Overview
3
3
years of professional experience
Work History
Client Success Manager
Taskclan
TORONTO, Ontario
02.2023 - 09.2024
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Created client success plans tailored to individual needs and goals.
- Monitored customer accounts to identify opportunities for improvement.
- Collaborated with internal teams to troubleshoot any customer issues or concerns.
- Provided customers with technical support and guidance on product usage.
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
- Analyzed customer feedback data to inform product improvements and develop strategies for growth.
- Built reports tracking key performance indicators and presented insights to stakeholders.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Served as an advocate for customers by providing feedback on product features or enhancements.
- Advised management on changes needed in order to improve overall client satisfaction levels.
- Assessed client data from reports to better understand possible renewal risks.
Warehouse Supervisor
OFFICE MOVE PRO
Calgary, Alberta
05.2021 - 01.2023
- Maintained and updated inventory records accurately.
- Ensured appropriate staffing levels to meet production demands.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials from incoming trucks.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Identified process improvement opportunities within the warehouse environment.
- Analyzed data from reports generated by Warehouse Management System software.
- Evaluated existing processes for cost savings opportunities.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Checked loaded materials compared to work orders for correctness.
- Informed upper management or department heads of items loaded or problems encountered.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
Education
Certificate in Communication Data Analysis - Data Analysis
Chukwuemeka Odumegwu Ojukwu University
NIGERIA05-2019
Bachelor of Laws (LL.B Hons.) - Law
Chukwuemeka Odumegwu Ojukwu University
NIGERIA03-2017
Skills
- Associate training
- Assembly and production
- Shipping and receiving management
- Operations Management
- Shipping and receiving operations
- Stock audits
- Warehouse Logistics
- Loading and unloading
- Order pulling
- Pick planning
- Warehouse Organization
- Report Preparation
- Staff Management
- Warehouse Operations
- Warehouse Safety
- Contract Negotiation
- Data Analysis
- Microsoft Excel proficiency
- Microsoft Outlook, Word, and Excel
- Excellent recall skills
Timeline
Client Success Manager
Taskclan
02.2023 - 09.2024
Warehouse Supervisor
OFFICE MOVE PRO
05.2021 - 01.2023
Certificate in Communication Data Analysis - Data Analysis
Chukwuemeka Odumegwu Ojukwu University
Bachelor of Laws (LL.B Hons.) - Law
Chukwuemeka Odumegwu Ojukwu University
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