Clementina Quarshie
Langley,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Therapist
Sabai Thai Spa
11.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Advised clients on proper home-care regimens.
Check-in Agent
Menzies Aviation
05.2023 - Current
- Managed team member schedules and work assignments
- Tagged luggage and routed to appropriate location for loading and screening
- Oversaw ticketing, gate and ramp services
- Performed boarding gate duties in line with airline schedule
- Delivered exceptional customer service to passengers travelling by WIZZ AIR, Corendon Airline, Air China, etc
- Instructed passengers on safety and emergency procedures and answered passenger enquiries
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety
- Spoke clearly to communicate easily with non-native speakers
- Led timely check-in procedures to facilitate departures in line with schedule
Spa Therapist
Greenwich Leisure Limited
09.2018 - 05.2023
- Delivered consistently high-quality treatments such as massage and facials, improving overall customer satisfaction
- Developed a loyal client base of repeat customers through outstanding levels of service
- Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability
- Increased retail sales through persuasive, thorough aftercare advice and product recommendations
- Dedicated time to continued personal development in order to provide best-possible service and treatments
- Maintained accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired result
- Referred clients to specialists to address major concerns and issues
- Managed exceptional levels of cleanliness and hygiene throughout treatment areas
- Grew massage revenue by customising sessions to suit individual client needs
Crew Trainer
McDonald's
06.2015 - 09.2021
- Supported teams to achieve shift targets such as service times or waste minimisation
- Maintained current knowledge of company standards and up-to-date food safety regulations
- Set positive examples for team members by demonstrating quality service
- Role modelled ideal behaviour and standards across multiple stations
- Mentored junior employees to improve accuracy and efficiency when taking orders
- Provided regular feedback and constructive criticism on employee performance
- Identified training needs and recommended action to appropriate supervisor
- Developed employees' skills in new tasks or stations
- Led team of six by example, consistently monitoring service quality and accuracy
Education
Diploma of Higher Education - Access to Nursing
Croydon College
07.2023
Diploma of Higher Education - NVQ - Beauty Therapy
Croydon College
London, ENG06.2018
Skills
- Customer service management
- Engaging leadership style
- Coordinating schedules
- Itinerary creation
- Data entry
- Complaint resolution
- Excellent communication
- Positive work ethic
- Swedish massage
- Deep tissue massage
- Facial treatments
- Customer service
Languages
English
Native or Bilingual
Korean
Limited Working
Certification
- DEPLOMA IN NURSING
Timeline
Spa Therapist
Sabai Thai Spa
11.2023 - Current
Check-in Agent
Menzies Aviation
05.2023 - Current
Spa Therapist
Greenwich Leisure Limited
09.2018 - 05.2023
Crew Trainer
McDonald's
06.2015 - 09.2021
Diploma of Higher Education - NVQ - Beauty Therapy
Croydon College
- DEPLOMA IN NURSING
Diploma of Higher Education - Access to Nursing
Croydon College
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