CLEMENTINA OGBECHIE
BUSINESS ANALYST
Summary
Seasoned Business Analyst offering 6 + years of Telecommunication and healthcare industry success. Expert on business and systems requirements, user acceptance testing and end-user training, meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Accomplished at leveraging past lessons to inform future decision-making.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Business Analyst
Improvtek Canada
01.2022 - Current
- Oversaw a team responsible for Implementing software enhancements to optimize website functionality
- Joint meetings with the Business Analyst team, project sponsor, and developer to extract requirements, ensuring their input shaped the creation of the business case and project charter
- Develop a thorough and well-documented Business Requirement Document (BRD) encompassing all essential requirements
- Facilitated daily scrum meetings, spring planning sessions, spring reviews, and spring retrospectives, promoting efficient project management and team reflection
- Assisted in coordinating testing efforts among end users, the UAT team, and sprint demo, and compiled a comprehensive report showcasing the progress and status of testing
- Actively managed the creation and maintenance of the product backlog
- Writing user stories with acceptance criteria and facilitating sprints
- Maintained an accurate, up-to-date traceability matrix to verify that the testing output aligned with the business requirements and goals defined in the scope document and project charter
- Captured and documented all client requirements, tracing them throughout the entire product development software development lifecycle (SDLC)
Business Analyst
Bell Communication
08.2019 - 01.2022
- Led a collaborative brainstorming session to elicit project requirements and capture the underlying business objectives
- Facilitates JAD sessions to ensure all end users and stakeholders agree on the requirements
- Collaborate with the developer to gain insights into its existing structure and functionality
- Evaluated cost and benefits analysis to aid in formulating a business case
- Create project deliverables and ensured adherence to the project timeline with any scope expansion
- Utilized MS Visio and Unified Modeling Language (UML) software design tools to develop and document business requirements and business process flow models
- These supported CRM, Asset Management, and strategic and operational projects
- Manage review meetings to ensure agreement among all parties and obtain approvals on project artifacts
- Spearheaded cross-functional teams within the project, carrying out assigned tasks under the work breakdown structure as directed by the project manager, all while promoting unity and coherence throughout the project
- Effectively managing and monitoring user stories and tasks through JIRA
- Develop testing strategies, test plans, and scripts, and perform a series of tests, including User Acceptance Testing (UAT), System Integration Testing, and Regression Testing.
Business Analyst
Carmichael Enterprise
08.2017 - 07.2019
- Engaged in collaboration with the stakeholders to develop requirements initiatives for the organization's Electronic Health Record (EHR) system
- Prepared in-depth requirements documentation and developed a business case, project charter, and project plan for the EHR system
- Worked closely with the technical teams to facilitate the precise mapping of requirements to a technical solution
- Engaged with stakeholders to ensure that requirements were specific, measurable, realistic, and accurate with associated business benefit
- Coordinated the activities of the project team, the work packages, and the project deliverables
- Advised management on potential risks impacting project budgets, schedules, and client engagements
- Assisted the project team in monitoring progress and performance and delivered project status reports
- Created and executed change management strategies to facilitate the seamless adoption of new technology and processes.
Account Manager/Administrative Officer
I A & G Partners
02.2013 - 06.2017
- Organized and managed the logistics of executive meetings, ensuring all necessary arrangements were in place for seamless execution
- Developed and maintained strong relationships with key clients and stakeholders, acting as their primary point of contact
- Executed strategic account plans to drive growth and achieve sale target
- Conducted thorough needs assessments to understand clients' goals, challenges, and requirements
- Gather insights to propose tailored solutions and address specific pain points
- Analyzed customer needs comprehensively and employed computer-based software to meet those needs efficiently
- Ensured timely completion of tasks and provided ongoing support to fellow team members
- Promptly responded to and followed up on phone calls, voicemails, and emails
- Strictly adhered to compliance regulations and upheld security policies.
Education
BSc - Accounting
Caritas University
Enugu Nigeria 08.2007 - 11.2012
Skills
Business analysisStakeholder engagementRequirement gathering andDocumentationChange managementUser Acceptance TestingCollaboration and communicationBusiness process mappingGap analysisAgile and waterfall SDLCJiraConfluenceVisio workflowsTableauJADFigma
Strategic planning
Microsoft Office Suite
Test case scenarios
Needs assessments
Business planning
Product development
Certification
Business Analysis Certificate, Cybersecurity Awareness Certificate, Certified Scrum Product Owner, Certified Business Analysis Professional (CBAP) in View
Timeline
Business Analysis Certificate, Cybersecurity Awareness Certificate, Certified Scrum Product Owner, Certified Business Analysis Professional (CBAP) in View
05-2023
Business Analyst
Improvtek Canada
01.2022 - Current
Business Analyst
Bell Communication
08.2019 - 01.2022
Business Analyst
Carmichael Enterprise
08.2017 - 07.2019
Account Manager/Administrative Officer
I A & G Partners
02.2013 - 06.2017
BSc - Accounting
Caritas University
08.2007 - 11.2012