Clemente Mendiola-Gonzalez
Homeland
Summary
Dedicated and motivated individual driven by a strong desire to continually learn and enhance abilities. Gained valuable experience in customer service and communication skills through previous employment. Eager to apply knowledge and skills acquired from years in the workforce and take the next step in career by furthering education.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PBX Operator
Southwest Healthcare Systems
Wildomar, CA
03.2022 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Operated switchboard and routed incoming calls to appropriate departments.
Vehicle Service Technician
American Medical Response Hemet Division
CA
05.2021 - 02.2024
- My duties at AMR Hemet was making sure EMT/Medics had what was needed for them to stock their ambulance.
- Rotating units every time they reach the 3k mile mark.
- Optimized workflow processes by implementing time-saving strategies during routine maintenance tasks.
- Provided support during peak periods or staff shortages, displaying flexibility in adapting to changing workload demands while maintaining performance standards.
- Daily fluid checks, lights and sirens.
- Communicating with crews and mechanics is a must in my job to assure all mechanical problems are addressed properly.
Dispatcher
American Medical Response Riverside Division
CA
06.2020 - 01.2021
- My duties at AMR are call taking and fire call taking.
- Answer calls by assisting units in locating an address, updating their status and setting up transports for patient pickups throughout the county.
- As a fire call taker I am multitasking by communicating with different fire agencies regarding 911 calls coming in as well as making sure calls have a map grid so units arrive at the correct address.
- Assisting the public when needing an ambulance and fire department.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
EVS Assistant
San Gorgonio Memorial Hospital
CA
12.2016 - 06.2020
- My duties as a EVS Assistant is to keep my assigned area well cleaned and stocked.
- Always terminal cleaned any rooms under isolation.
- Communication with patients as well as staff is always a must while in a hospital setting.
- Earned employee of the month from my department on February of 2019.
Child Nutrition Worker
Beaumont Unified School District
CA
12.2016 - 07.2018
- Worked in the cafeteria meal prepping for kids.
- Collaborated with other staff to create a positive dining environment, promoting healthy eating habits for children.
- Played an integral role in maintaining a clean, organized, and safe kitchen environment at all times.
- Demonstrated flexibility when adjusting to changes within the daily schedule or adapting menus based on available ingredients.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Was responsible in handling cash as well as making sure every student received a meal.
Front Desk Agent
Red Lion Inn & Suites
Perris, CA
09.2013 - 05.2016
- Worked full time and was cross trained in five different departments.
- Earned complimented surveys completed by guest expressing how great my customer service was at the time of their stay.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- As a team player with my co-workers, I made sure guest felt welcomed when they walk in the hotel as well as throughout their entire stay.
- Respond to telephone inquiries, regarding hotel availability or confirming reservations.
- Complete a daily shift report where I document all pertinent staff activity to include customer service relations and property operations.
- Responsible for handling financial cash and credit card transactions.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma - undefined
Heritage High School
Skills
- Answering questions
- Call routing
- Stress management
- Reliable
- Good Communication Skills
- Excellent Phone Demeanor
- Computer Skills
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Customer Service
- Bilingual (English and Spanish)
- Excellent verbal communication skills
Certification
- High School Diploma
- 13 years in customer service
Languages
Spanish
Native or Bilingual
Timeline
PBX Operator
Southwest Healthcare Systems
03.2022 - Current
Vehicle Service Technician
American Medical Response Hemet Division
05.2021 - 02.2024
Dispatcher
American Medical Response Riverside Division
06.2020 - 01.2021
EVS Assistant
San Gorgonio Memorial Hospital
12.2016 - 06.2020
Child Nutrition Worker
Beaumont Unified School District
12.2016 - 07.2018
Front Desk Agent
Red Lion Inn & Suites
09.2013 - 05.2016
High School Diploma - undefined
Heritage High School