Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Clement Mantri

Calgary

Summary

Dynamic Senior Medical Sales Representative with a proven track record at Careica Health, showcasing exceptional territory management and persuasive communication skills. Elevated customer satisfaction and retention by over 30%, leveraging pharmaceutical sales expertise and a customer-centric approach. Excelled in strategic planning and relationship building, consistently surpassing sales targets.

Overview

17
17
years of professional experience

Work History

Senior Medical Sales Representative

Careica Health
09.2010 - Current
  • Enhanced overall brand reputation within the industry by consistently demonstrating professionalism, expertise, and a customer-centric approach during all interactions with clients and prospects.
  • Collaborated with cross-functional teams to develop marketing materials that effectively communicated product value propositions.
  • Served as liaison between clients and company support teams, ensuring timely resolution of any issues that may arise.
  • Improved account retention rates by maintaining regular contact with existing customers, ensuring ongoing satisfaction with products and services offered.
  • Mentored junior sales representatives, sharing best practices and helping them improve their overall performance.
  • Expanded territory coverage through consistent prospecting efforts, resulting in increased sales opportunities.
  • Developed strategic sales plans for expanding market share in the medical device industry.
  • Conducted product demonstrations and presentations, effectively showcasing the unique features and benefits of medical devices.
  • Increased sales revenue by establishing long-term relationships with key clients and healthcare providers.
  • Delivered informative product training sessions to healthcare professionals, increasing their understanding of our devices and driving higher adoption rates.
  • Managed a diverse portfolio of accounts across various specialties within the healthcare sector, tailoring sales strategies to each unique segment for optimal results.
  • Offered customized solutions based on individual client needs, demonstrating a deep understanding of both products'' capabilities and clients'' requirements.
  • Consistently exceeded quarterly sales targets through strong product knowledge and persuasive communication skills.
  • Negotiated contracts with hospitals and medical practices, securing mutually beneficial agreements for both parties.
  • Organized regional trade shows and conferences to showcase new products and generate leads from potential customers.
  • Continuously updated market intelligence data, identifying industry trends and competitor activities to stay ahead of the curve.
  • Attended training seminars to stay current on new product developments and enhance expertise in the medical device field.
  • Provided exceptional customer service by addressing client concerns promptly and offering tailored solutions to meet their needs.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Researched potential clients and markets to prepare for appointments.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Used Software to maintain company database with essential account and sales information.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Educated new sales staff on store policies and customer support operations.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Sales Associate/Auditor (Part Time)

Budget Car Rental
04.2008 - 08.2015
  • Organized vehicles as per the days’ schedule.
  • Built relationships with customers to encourage repeat business.
  • Managed returns & exchanges in accordance with company policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate their cars, pre inspection, walk around and checked the system.
  • Provided positive first impressions to welcome existing & new customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Solved customer challenges by offering relevant/alternative vehicles.
  • Accurately processed transactions, returning payment cards, and receipts to customers.
  • Collaborated with team members to improve overall location performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.

Education

MBA - Sales, Marketing & HR

Walchand Institute of Business
Solapur, India

Bachelor Of Arts And Science - Economics, History, Modern Language

Osmania University
Hyderabad, India

Skills

  • Goal oriented
  • Customer engagement
  • Territory management
  • Data interpretation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Customer communication
  • Planning and coordination
  • Relationship building
  • Task prioritization
  • Sales presentations
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Analytical thinking
  • Product and service knowledge
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Pharmaceutical sales
  • Strategic planning
  • Adaptability
  • Written communication
  • Sales reporting
  • Customer retention
  • Sales training
  • Cross-cultural communication
  • Networking skills
  • Data analysis
  • Closing techniques
  • Presentation skills
  • Market research
  • Account management
  • Cold calling
  • Sales closing
  • Persuasive communication
  • Revenue generation
  • Expense management
  • Sales forecasting

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Full Professional
Tamil
Professional Working
Malayalam
Elementary
Arabic
Elementary

Timeline

Senior Medical Sales Representative

Careica Health
09.2010 - Current

Sales Associate/Auditor (Part Time)

Budget Car Rental
04.2008 - 08.2015

MBA - Sales, Marketing & HR

Walchand Institute of Business

Bachelor Of Arts And Science - Economics, History, Modern Language

Osmania University

Similar Profiles

CREATE PROFILE
Clement Mantri