Clement Mantri
Calgary
Summary
Dynamic Senior Medical Sales Representative with a proven track record at Careica Health, showcasing exceptional territory management and persuasive communication skills. Elevated customer satisfaction and retention by over 30%, leveraging pharmaceutical sales expertise and a customer-centric approach. Excelled in strategic planning and relationship building, consistently surpassing sales targets.
Overview
17
17
years of professional experience
Work History
Senior Medical Sales Representative
Careica Health
Calgary, AB
09.2010 - Current
- Enhanced overall brand reputation within the industry by consistently demonstrating professionalism, expertise, and a customer-centric approach during all interactions with clients and prospects.
- Collaborated with cross-functional teams to develop marketing materials that effectively communicated product value propositions.
- Served as liaison between clients and company support teams, ensuring timely resolution of any issues that may arise.
- Improved account retention rates by maintaining regular contact with existing customers, ensuring ongoing satisfaction with products and services offered.
- Mentored junior sales representatives, sharing best practices and helping them improve their overall performance.
- Expanded territory coverage through consistent prospecting efforts, resulting in increased sales opportunities.
- Developed strategic sales plans for expanding market share in the medical device industry.
- Conducted product demonstrations and presentations, effectively showcasing the unique features and benefits of medical devices.
- Increased sales revenue by establishing long-term relationships with key clients and healthcare providers.
- Delivered informative product training sessions to healthcare professionals, increasing their understanding of our devices and driving higher adoption rates.
- Managed a diverse portfolio of accounts across various specialties within the healthcare sector, tailoring sales strategies to each unique segment for optimal results.
- Offered customized solutions based on individual client needs, demonstrating a deep understanding of both products'' capabilities and clients'' requirements.
- Consistently exceeded quarterly sales targets through strong product knowledge and persuasive communication skills.
- Negotiated contracts with hospitals and medical practices, securing mutually beneficial agreements for both parties.
- Organized regional trade shows and conferences to showcase new products and generate leads from potential customers.
- Continuously updated market intelligence data, identifying industry trends and competitor activities to stay ahead of the curve.
- Attended training seminars to stay current on new product developments and enhance expertise in the medical device field.
- Provided exceptional customer service by addressing client concerns promptly and offering tailored solutions to meet their needs.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Researched potential clients and markets to prepare for appointments.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Used Software to maintain company database with essential account and sales information.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Educated new sales staff on store policies and customer support operations.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Sales Associate/Auditor (Part Time)
Budget Car Rental
Calgary, AB
04.2008 - 08.2015
- Organized vehicles as per the days’ schedule.
- Built relationships with customers to encourage repeat business.
- Managed returns & exchanges in accordance with company policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate their cars, pre inspection, walk around and checked the system.
- Provided positive first impressions to welcome existing & new customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Solved customer challenges by offering relevant/alternative vehicles.
- Accurately processed transactions, returning payment cards, and receipts to customers.
- Collaborated with team members to improve overall location performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Education
MBA - Sales, Marketing & HR
Walchand Institute of Business
Solapur, IndiaBachelor Of Arts And Science - Economics, History, Modern Language
Osmania University
Hyderabad, IndiaSkills
- Goal oriented
- Customer engagement
- Territory management
- Data interpretation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer communication
- Planning and coordination
- Relationship building
- Task prioritization
- Sales presentations
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Product and service knowledge
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Pharmaceutical sales
- Strategic planning
- Adaptability
- Written communication
- Sales reporting
- Customer retention
- Sales training
- Cross-cultural communication
- Networking skills
- Data analysis
- Closing techniques
- Presentation skills
- Market research
- Account management
- Cold calling
- Sales closing
- Persuasive communication
- Revenue generation
- Expense management
- Sales forecasting
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Full Professional
Tamil
Professional Working
Malayalam
Elementary
Arabic
Elementary
Timeline
Senior Medical Sales Representative
Careica Health
09.2010 - Current
Sales Associate/Auditor (Part Time)
Budget Car Rental
04.2008 - 08.2015
MBA - Sales, Marketing & HR
Walchand Institute of Business
Bachelor Of Arts And Science - Economics, History, Modern Language
Osmania University