Clement Lim
Head Of Technology
Coquitlam,BC
Summary
Executive with 15+ years of growing high-performance technical teams and advancing business goals through skillful use of technology. Hyper focused on delivering customer-centric solutions. Innate desire to move the needle and improve the status quo. Proven track record of driving positive business outcomes while balancing risks, budget, and other business constraints.
Overview
14
14
years of professional experience
6
6
Certificates
Work History
Head of Technology
Bosa Properties
Vancouver, BC
02.2019 - Current
- Strategic role accountable for orchestrating company's technology roadmap for growth and maximum return on investment (ROI)
- Partnered with key stakeholders, both internal and external, to drive material business outcomes through a solid foundation of relationship and trust
- Successfully delivered high-impact customer-centric solutions while ensuring scalability and adherence to legislative FOIPPA, CASL, and audit constraints
- Consolidated data from disparate enterprise sources into a central repository that allowed for meaningful analytics and insights
- Led transition to agile practices, specifically Scrum, while incorporating other industry leading practices like CI/CD and automated testing that significantly improved collaboration, delivery times, and quality
Senior Manager Information Systems
Transportation Investment Corporation
Coquitlam, BC
01.2013 - 01.2019
- Responsible for enterprise systems, including websites, that service over 2 million customers
- Found synergies between development and infrastructure teams that reduced operational cost by 20%
- Optimized defect management, QA processes and systems; reduced customer impacting incidences by 50% in the first year
- Accountable for all changes to a DSS PCI level 2 environment, audited annually by an external approved auditor
- Built development and QA teams, tools, and processes from scratch
- Spearheaded IoT initiative for next-gen cloud solutions to solve road pricing challenge
Technology Management Consultant
Deloitte
Vancouver, BC
01.2011 - 01.2013
- Drove customers' digital transformations; leveraged technology to improve operational efficiency and amplify core competencies to create competitive advantage
- Advisor on strategy, integration, and architecture, while leading implementations that convert ideas to real business solutions
- Led the development of a software component on a major public sector project that became a proprietary “accelerator” used on other projects globally
- Used industry leading practices to deliver best-in-class solutions to companies poised for growth
- Worked with a global team involving multi-disciplinary experts to collaborate on projects
Software Engineer
FINCAD
, Canada
01.2007 - 01.2010
- Key advisor on digital solutions and engineering processes
- Developed software using agile methodologies, CI/CD processes, automated testing frameworks and extreme programming practices to reduce time-to-market while delivering higher-quality outputs
- Worked with business users to implement business needs into technical constructs
Education
Bachelor of Science - Computer Science, Mathematics
University of British Columbia
Master of Business Administration -
Beedie School of Business, Simon Fraser University
Advanced Certificate For Executives in Management, Innovation, And Technology -
Sloan School of Management
01.2021 - 07.2021
Skills
Strategy
Accomplishments
- Revamped entire customer support model through optimization of technology, people, and process, which doubled NPS scores in the first year
- Built data engineering and reporting capability which enabled decision making that increased revenue by $2M in a single project
- Led the transition of +$30M ERP system against challenging timeline and resource constraints, delivered project successfully
- Spearheaded creation of e-commerce and customer portals built on cloud microservices architecture that became key business differentiators
Certification
Certified Information Security Manager. 2017.
Additional Information
3x World Triathlon Championships, Ironman Canada, Ironman 70.3 Singapore, cycled across Canada
Timeline
Advanced Certificate For Executives in Management, Innovation, And Technology -
Sloan School of Management
01.2021 - 07.2021
Head of Technology
Bosa Properties
02.2019 - Current
Senior Manager Information Systems
Transportation Investment Corporation
01.2013 - 01.2019
Technology Management Consultant
Deloitte
01.2011 - 01.2013
Software Engineer
FINCAD
01.2007 - 01.2010
Bachelor of Science - Computer Science, Mathematics
University of British Columbia
Master of Business Administration -
Beedie School of Business, Simon Fraser University
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