Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
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Clement Gyamfi

Sault Ste. Marie,ON

Summary

To secure a challenging and growth-oriented position in the IT field where I can leverage my background in help desk support, systems administration, and web development to contribute to efficient technical operations, enhance user experiences, and drive continuous improvement through innovative solutions and proactive system management.

Overview

12
12
years of professional experience

Work History

Help Desk Technician

Sault College of Applied Arts and Technology
Sault Ste. Marie, Ontario
10.2024 - Current
  • Served as first point of contact for incoming technical service calls and emails.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, while ensuring speedy resolution of incidents, mostly between 1 and 5 minutes of receiving the report.
  • Monitor performance and maintain systems according to requirements.
  • Conduct hardware maintenance, system upgrades, and maintain the college's systems.
  • Provide user support to students and faculty, ensuring that they are able to smoothly use the college's IT and other electronic resources, such as the Microsoft Office suite (Office 365), computers, printers, digital screens, and other audio-visual equipment.
  • Monitor and manage service requests through Sault College's ticketing system (TeamDynamix).
  • Install and configure new hardware and software for staff and students, as well as ensure a smooth onboarding experience for new staff and students.
  • Provided end-user training when needed.

Systems Administrator/Web Developer

Ghana Tertiary Education Commission
Accra
01.2021 - 01.2024

In this role, I was responsible for implementing and managing core network services, including DHCP, DNS, Active Directory, and Group Policy Objects, to support a secure and efficient IT environment. I configured advanced firewall rules to safeguard communication between internal networks and external systems, ensuring robust perimeter security. Additionally, I installed, configured, maintained, and administered a range of operating systems, such as Windows Server 2008, 2012, and 2016, as well as Linux distributions, including Ubuntu and Red Hat Enterprise, ensuring high availability and optimal performance across diverse platforms.

I enhanced team productivity by automating repetitive tasks using batch scripts, PowerShell, and Python, streamlining workflows, and reducing manual effort. Additionally, I developed responsive and dynamic web applications using Python, HTML, CSS, JavaScript, and jQuery. To further improve user experience and interactivity, I leveraged AJAX and JSON to enable seamless communication between the client and server without full-page reloads.

Even though I led the development of many transformative web projects, a few are worthy of reference. I played a leading role during the development of the Accreditation Management Information System (AMIS). This project, which is accessible at https://amis.gtec.edu.gh/, seeks to digitize the entire tertiary education quality assurance processes in Ghana, and it incorporates quality standards and norms that the national regulator, Ghana Tertiary Education Commission, has adopted. Another project that is also worthy of note is the National Expert Database, which is live and accessible at https://experts.gtec.edu.gh/. It also compiles the list of all lecturers in the Ghanaian public universities, their qualifications, areas of specialization, and the universities in which they lecture. This project sought to curb lecturer moonlighting and improve lecturer efficiency.

Systems Administrator

National Accreditation Board, Ghana
Accra
08.2013 - 12.2020

My main duties in this role involved the provision of comprehensive systems management and support by managing, troubleshooting, backing up, and restoring data, operating systems, files, documents, and drivers. Specifically, I implemented automated backup operations to ensure data integrity and business continuity. To maintain secure access and data protection, I configured user permissions for files and databases, enforced cybersecurity policies and best practices, and installed firewalls and antivirus software. Additionally, I reduced email spam by implementing firewall filtering and leveraging real-time spam blacklists. My work also included diagnosing and resolving system issues through basic troubleshooting to ensure consistent system performance.

Education

Graduate Certificate - Network Architecture And Security Analytics

Sault College of Applied Arts And Technology
Sault Ste. Marie, None
04-2025

Graduate Certificate - Cybersecurity

Sault College of Applied Arts And Technology
Sault Ste. Marie, None
09-2023

Master of Science - Educational Innovations And Leadership Science

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
03-2023

Master of Engineering - Computer Science And Technology

Central South University, China
Changsha, China
05-2012

Bachelor of Arts - Sociology With Information Studies

University of Ghana
Accra, Ghana
05-2007

Skills

  • Network security and incident response
  • System administration and troubleshooting
  • Technical support and customer service
  • IT service management oversight
  • Hardware repair
  • Problem solving
  • Linux administration
  • Programming in Python
  • Web development in JavaScript
  • HTML and CSS proficiency
  • MacOS and Windows expertise
  • Server administration (2019, 2022)
  • Virtualization technologies (Proxmox, Oracle VirtualBox

Affiliations

  • As a devout Christian and astute football fan, I enjoy attending church-based programs as well as playing football during my liesure.

Languages

English
Full Professional

References

References available upon request.

Timeline

Help Desk Technician

Sault College of Applied Arts and Technology
10.2024 - Current

Systems Administrator/Web Developer

Ghana Tertiary Education Commission
01.2021 - 01.2024

Systems Administrator

National Accreditation Board, Ghana
08.2013 - 12.2020

Graduate Certificate - Network Architecture And Security Analytics

Sault College of Applied Arts And Technology

Graduate Certificate - Cybersecurity

Sault College of Applied Arts And Technology

Master of Science - Educational Innovations And Leadership Science

Kwame Nkrumah University of Science And Technology

Master of Engineering - Computer Science And Technology

Central South University, China

Bachelor of Arts - Sociology With Information Studies

University of Ghana
Clement Gyamfi