Summary
Work History
Education
Skills
Timeline
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CLEMENCE NGOLELA

Windsor,ON

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.Responsible retail professional with excellent sales,service and interpersonal skills .Committed to making every costumer feel welcome and assisting with any need.

Work History

Business Owner

Clemence Shop
Kinshasa
2013 - 2023
  • Managed all aspects of the business operations, from planning and ordering merchandise to overseeing day-to-day operations
  • Administered the marketing, finance, human resources, purchasing and legal compliance aspects
  • Maintained accurate stock records; and issued items to users or customers
  • Stocked the materials received from vendors properly as to ensured easy access identification, verification, handling, and maintenance
  • Ensured proper stocking of materials by using appropriate method of care and preservation to avoid any damage and loss

Cashier

GG Mart Super Market
Kinshasa
2011 - 2012
  • Completed all cash and credit transactions and ensured totals matched the recorded receipts with 100% accuracy
  • Trained 7 associates in cashiering and POS system
  • Recognized as Employee of the year in 2012 for demonstrating a positive,customer-focused attitude
  • Promoted the value of the customer loyalty program,leading to a 12% out-performance of sign-up targets

Hostess

Adar Restaurant
Kinshasa
2010 - 2011
  • Developed an editable seating chart on peak flow,decreasing customers' waiting time by 16% and increasing available seating space by 21%
  • Organized tableware inventory,decreasing supply costs by 27%
  • Answered phones to schedule,confirm,and cancel reservations,provide information about operating hours
  • Assisted waitstaff during peak hours by bussing tables, delivering food,and taking orders,increasing efficiency by 14%

Cleaner

Kinshasa Bopeto
Kinshasa
2008 - 2009
  • Clean high-end beach homes along the coast
  • Remove trash and debris to collection receptacles and empty home trash cans
  • Completely organize, clean, and sanitize kitchens
  • Straighten,clean,and restock bathrooms.
  • Sweep, vacuum,mop,or buff all flooring
  • Deep clean problem areas in each home
  • Inspect and maintain all lighting fixtures,wash baseboards, and clean under furniture

Education

High School Diploma -

Institut Superieure De Commerce De Kinshasa
Kinshasa RD Congo

Skills

  • Adaptable and Flexible
  • Quality Control
  • Positive Team Player
  • Conscientious and Detail-Oriented
  • Communication and Interpersonal Skills
  • Decision Making
  • Security Practices

Timeline

Business Owner

Clemence Shop
2013 - 2023

Cashier

GG Mart Super Market
2011 - 2012

Hostess

Adar Restaurant
2010 - 2011

Cleaner

Kinshasa Bopeto
2008 - 2009

High School Diploma -

Institut Superieure De Commerce De Kinshasa
CLEMENCE NGOLELA