
Enthusiastic Sales and Customer Service professional with expertise in
communication and negotiating. Driven to provide superior quality
customer service. Innovative in leveraging extensive knowledge of
products and services as well as creating solutions for customers to
drive loyalty, retention and revenue. Highly adept at training,
managing, coaching and mentoring sales and customer service
associates with talent for interacting with staff at all levels of
organization and public.
• Conduct sales calls and in-person presentations with new and
existing customers to help grow and support the customer base
• Monthly pipeline development to strategically organize activities to
generate new opportunities
• Work with the product team to provide customer feedback to ensure
we fit the customer's needs to the best of our ability
• Submit and fulfill new orders from new and existing customers and
act as the first point of contact for the customer.
• Contact and qualify prospects through a high volume of cold calls,
emails, and social media outreach
• Prioritize and organize the lead pipeline for maximum efficiency on
a daily basis
• Leverage product features to potential clients to ensure they gain
the most value from our offering
• Stay up-to-date with the competitive environment within the
restaurant industry
• Managed delinquency, oversaw power of sale proceedings, and
worked with clients to provide suitable payment plans and deferral
programs
• Negotiated interest rates and lender fees with Mortgage Brokers
• Promote and present lender webinars to new mortgage brokerages
to grow our book of lending partners.
Computer Proficient
Social Media
Customer Service
Sales
Critical Thinking
Leadership
Feedback Collection
Interpersonal Communication
Skills
Quotas and Goals
Integrity
Adaptable to Change
Retention Strategies