CLELIA (WENXI) HAO

I taught riders at various levels (beginners, intermediate, and

Advanced) and ages using both Chinese and English and gave demo classes to potential customers, gaining consistent 5-star reviews. I also worked closely with the sales department to communicate with parents and clients, and to promote our membership options. I gave professional advice to clients and created approachable plans for progression for each individual, while maintaining strong bonds with each client.

Company Overview: Outdoor 365 is an umbrella company that operates 5 successful e-commerce shops that are now customer-facing. The five shops include the luxury gift shop, Farrar & Tanner, Swiss Store, Multi-tool Store, Gerber Store, and Ledlenser store.

Providing quality customer service on the phone, chat, email, and in person, while knowing all the brands that we carry, was the minimal requirement. I was also responsible for ensuring active communication between the warehouse, punctual order preparation, and delivery collection booking. On weekends, I was responsible for cashiering at the store (Cash + cards). I helped our sales team at the national wedding exhibition. We used software like UPS, ShipTheory, FedEx, Phone Center, etc.

XieAi Equestrian was an online equestrian clothing and accessory retail business for Chinese horse lovers, developed by my business partner and me. I was responsible for finding reliable suppliers and making monthly order, communicating with our online customers, coming up with marketing strategies, arranging the delivery, managing our social media accounts and online platform.