CLE'ERA HOLLINGSWORTH
North Hollywood
Summary
Organized data entry and sales professional with extensive experience in remote and hybrid customer service environments. Demonstrated ability to actively listen and resolve customer issues efficiently. Proficient in managing administrative tasks and optimizing workflows to enhance team productivity. Strong communicator dedicated to achieving team objectives.
Overview
13
13
years of professional experience
Work History
Waitress
Jinya
Los Angeles
01.2023 - Current
- Greet and welcome in customers; take food and beverages orders
- Took customer orders accurately and efficiently using POS system.
- Assisted in training new staff on menu items and service standards.
- Resolved customer inquiries and complaints with professionalism and care.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
Yoga Instructor (Front Desk)
Hot 8 Yoga
Beverly Hills
08.2022 - Current
- Led engaging group yoga sessions for diverse skill levels and backgrounds.
- Fostered a welcoming community atmosphere among students and staff members.
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone calls, providing information and resolving inquiries promptly.
- Handled guest complaints with professionalism and empathy, ensuring resolution.
- Processed payments accurately using hotel management software systems.
Administrative Assistant
Protozoan Law Firm
Overland Park
01.2021 - 07.2022
- Incorporated great communication skills through answering phone calls and.
- Preparing court documents and files with the appropriate courts.
- Maintained strict confidentiality regarding client information and legal matters.
- Assisted with general invoices for clients and tracking legal fees.
- Managed scheduling meetings, phone calls, court dates for attorneys & paralegals.
- Used legal templates to draft letters, contracts, and briefs; using word press, outlook, word press, and excel spreadsheets.
Sales Representative (Remote)
Home Advisor
Overland Park
01.2020 - 12.2021
- Initiating cold calls; contacting prospective customers to offer our services.
- Collaborated with team members to enhance customer experience.
- Assessing if potential customers may be a good fit for our service based off their needs and interest
- Building relationships with customers with nurturing, proper guidance through our sales process.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively and professionally.
Customer Service Shift Lead
Walmart
Overland Park
01.2013 - 12.2019
- Processed transactional orders: refunds, product exchanges, money orders, wire transfers, and helping customers through.
- Handled customer complaints, overriding transactions such as: money orders, product refunds/exchanges, or closing down cash resister
- Managed cash register operations, ensuring accurate transactions and deposits.
- Trained new associates on customer service standards and store procedures.
Education
Associates - Arts and Sciences
Johnson County Community College
Overland Park, KS01-2016
Skills
- File management
- Collaborative Skills
- Data Literacy
- Adaptive
- Emotionally intelligent
- Problem solving
- Team building
- Active listener
- Effective communication
- Customer service excellence
- Attention to detail
- Data entry
Accomplishments
- Received award in Miss Missouri USA placing 4th runner up
- Completed certification in yin yoga teacher training
- Certified yin instructor
- Negotiated terms and conditions to finalize sales and contracts
Timeline
Waitress
Jinya
01.2023 - Current
Yoga Instructor (Front Desk)
Hot 8 Yoga
08.2022 - Current
Administrative Assistant
Protozoan Law Firm
01.2021 - 07.2022
Sales Representative (Remote)
Home Advisor
01.2020 - 12.2021
Customer Service Shift Lead
Walmart
01.2013 - 12.2019
Associates - Arts and Sciences
Johnson County Community College