Clayton Tucker
Broken Arrow
Summary
Experienced Sales Manager offering 20+ years of retail experience focused on enhancing sales and strengthening profit levels with strategic, market-driven approaches. Built effective teams and tackled diverse business problems with decisive nature and operations expertise. Skillfully develop partnerships with team members, suppliers and customers by leveraging diplomatic communication and rapport-building skills.
Overview
22
22
years of professional experience
Work History
Atlantic Sales Manager / National DSD Lead
Schotlens Inc.
08.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Expanded market share by identifying and penetrating untapped markets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Sales Manager Atlantic Canada
Voortman Bakery
06.2018 - 05.2020
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Surpassed business sales targets by devising, deploying and optimizing sales strategies
- Held weekly meetings with DSD's to identify techniques to overcome sales obstacle
- Established clear objectives and helped team members develop plans to achieve quotas
- Coached and mentored employees to strengthen sales knowledge and abilities
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Led targeted training programs to educate staff on product benefits and service capabilities
- Grew YOY sales by 18% by consistently meeting and exceeding quotas
- Achieved double-digit growth from 2018 to 2019 by networking with customers and prospects throughout territory and presenting compelling stories and value propositions
- Grew AC Nielsen from 1% growth in 2018 to 32% growth in 2019 by consistently meeting and exceeding customer individual needs
- Traveled through out Atlantic Canada working with each individual Direct store Distributor.
- Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations
- Followed all policies, regulations, dress codes and schedules.
Store Manager
Dollarama
12.2016 - 06.2018
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Established succession planning by training and mentoring 13 associates into leadership positions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Director
Toys R Us
06.2010 - 02.2016
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Maintained inventory and ensured items were in stock and kept up with fluctuating supply and demand
- Fostered healthy team environments to promote collaboration and boost productivity
- Oversaw inventory management with cycle counts, audits and shrinkage control
Assistant Store Manager
Real Canadian Superstore
09.2003 - 10.2009
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Rotated merchandise and displays to feature new products and promotions
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Trained and managed associates in customer service and sales techniques
- Performed mandatory audits to ensure compliance in all areas were met
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Managed scheduling for store shifts to accomplish proper staffing at all times
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
Education
High School Diploma -
W.P Sandin Composite High
Shellbrook06.1997
Skills
- Retail inventory management
- Customer rapport
- Training and deployment assistance
- Mediation and conflict resolution
- Recruiting and retaining staff
- Driving sales
- Fantastic salesmanship
- Sales team leadership
- Inventory ordering
- Ordering procedures
- Store operations oversight
- Teamwork / Collaboration
- Budgeting
Timeline
Atlantic Sales Manager / National DSD Lead
Schotlens Inc.
08.2020 - Current
District Sales Manager Atlantic Canada
Voortman Bakery
06.2018 - 05.2020
Store Manager
Dollarama
12.2016 - 06.2018
Store Director
Toys R Us
06.2010 - 02.2016
Assistant Store Manager
Real Canadian Superstore
09.2003 - 10.2009
High School Diploma -
W.P Sandin Composite High
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