Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Clayton Kimball

Powell River,BC

Summary

Dynamic retail professional with extensive experience at Starbucks, excelling in employee training and customer service management. Proven ability to enhance store performance through strategic organization and effective problem-solving. Skilled in hiring, scheduling, and fostering a positive team environment, ensuring operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Starbucks
12.2024 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Shift Supervisor

Starbucks
10.2022 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Barista

Starbucks
05.2021 - 10.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

Starbucks
05.2018 - 09.2020
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Team Member and Trainer

Tim Horton's
06.2016 - 05.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

No Degree - Microbiology

University of Victoria
Victoria, BC

High School Diploma -

Brooks Secondary School
Powell River, BC
06-2019

Skills

  • Problem-solving
  • POS systems
  • Hiring and training
  • Employee scheduling
  • Employee coaching
  • Customer service management

Languages

English
Native or Bilingual

Certification

  • BC JHSC Training
  • Emergency First Aid
  • Food Safe

Timeline

Assistant Store Manager

Starbucks
12.2024 - Current

Shift Supervisor

Starbucks
10.2022 - 12.2024

Barista

Starbucks
05.2021 - 10.2022

Barista

Starbucks
05.2018 - 09.2020

Team Member and Trainer

Tim Horton's
06.2016 - 05.2018

No Degree - Microbiology

University of Victoria

High School Diploma -

Brooks Secondary School

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Clayton Kimball