Clayton Friesen
Vernon,BC
Summary
Dynamic professional with extensive experience in program leadership and staff coaching. Successfully implemented training programs that foster operational excellence and employee engagement, driving measurable improvements in service efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Area Supervisor
Domino's Pizza
08.2017 - 02.2026
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members to enhance service efficiency and product knowledge.
- Implemented inventory control strategies, reducing waste and optimizing stock levels.
- Coordinated scheduling and staffing to meet customer demand during peak hours.
- Developed training programs focused on operational excellence and employee development.
- Oversaw equipment maintenance schedules, ensuring operational readiness and minimizing downtime.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Tracked hours and inventory usage, and prepared associated reports.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
- Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Educated staff on strategies for handling difficult customers and challenging situations.
Logistics Coordinator
RR Plett Trucking/ City Tractor Service
07.2013 - 07.2018
- Coordinated logistics operations to ensure timely delivery and compliance with regulations.
- Implemented process improvements to enhance efficiency in shipment tracking systems.
- Oversaw scheduling of freight shipments, balancing capacity with customer demand effectively.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
Associate of Arts - General Studies
University of Saskatchewan
SaskatoonSkills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Equipment inspection
- Quality control
- Operational efficiency
- Program leadership
- Cost containment
- Superior work ethic
- Staff coaching and training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led Dominos Pizza through 8 consecutive years of Sales Growth, and navigated through pandemic and economic downturn.
Languages
English
Full Professional
Timeline
Area Supervisor
Domino's Pizza
08.2017 - 02.2026
Logistics Coordinator
RR Plett Trucking/ City Tractor Service
07.2013 - 07.2018
Associate of Arts - General Studies
University of Saskatchewan