Clayten Willington
Red Deer,AB
Summary
Accomplished Barbershop Owner and Quality Assurance Analyst at Red Space, adept in small business operations and project management. Elevated customer satisfaction and streamlined QA processes, showcasing exceptional relationship building and operations management skills. Expert in leading high-performing teams towards achieving company goals, with a keen focus on efficiency and compliance. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10+ years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
12
12
years of professional experience
Work History
Barbershop Owner
Red Stag Barbershop
05.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Quality Assurance Analyst
Red Space
06.2012 - 03.2018
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Education
Bachelor of Arts - Behavioural Sciences
Nazarene University College
Calgary, AB05.2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
- Staff Management
- Employee Development
- Goal Setting
Languages
English
Native or Bilingual
Timeline
Barbershop Owner
Red Stag Barbershop
05.2018 - Current
Quality Assurance Analyst
Red Space
06.2012 - 03.2018
Bachelor of Arts - Behavioural Sciences
Nazarene University College
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