Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Clayon Bolton

Toronto

Summary

Dynamic Dispatch Manager at LKQ Corporation Inc. with a proven track record in route planning and staff training. Enhanced customer satisfaction through effective logistics coordination and proactive issue resolution. Skilled in developing contingency plans, minimizing disruptions, and fostering team accountability to achieve operational excellence. Committed to delivering exceptional service and value.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Dispatch Manager

LKQ Corporation Inc.
11.2024 - Current
  • Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
  • Developed contingency planning process for unexpected delays, minimizing impact on delivery schedules.
  • Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

Personal Support Worker

The Village Of Sandalwood Park
01.2025 - 03.2025
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.

Business Development Manager

MHS PALLETS
07.2024 - 12.2024
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Represented company and promoted products at conferences and industry events.

Account Manager

Extreme Plumbing
01.2020 - 04.2024
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Operations Manager

Gemma Communications LP
09.2001 - 04.2019
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Education

HEALTH CARE

MEDIX COLLEGE OF HEALTHCARE
Brampton, ON
03-2025

Skills

  • Personal hygiene assistance
  • Privacy and confidentiality
  • Mobility assistance
  • Client relationship management
  • Disability support
  • Dementia care

Languages

English

Certification

  • Certificate in Personal Support Worker - March 2025
  • Cardiopulmonary Resuscitation (CPR) / Standard First Aid - January 2025
  • Crisis Prevention Intervention (CPI) - January 2025

Timeline

Personal Support Worker

The Village Of Sandalwood Park
01.2025 - 03.2025

Dispatch Manager

LKQ Corporation Inc.
11.2024 - Current

Business Development Manager

MHS PALLETS
07.2024 - 12.2024

Account Manager

Extreme Plumbing
01.2020 - 04.2024

Operations Manager

Gemma Communications LP
09.2001 - 04.2019

HEALTH CARE

MEDIX COLLEGE OF HEALTHCARE

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Clayon Bolton