Clay Sanchez
Monterey Park,CA
Summary
Friendly and organized Ticket Taker with excellent customer service skills. Competent in cash register operations and accurate record keeping. Skilled in verifying the authenticity of credentials and tickets.
Overview
4
4
years of professional experience
Work History
Usher
Alex theatre
09.2025 - Current
- Skills I have learned:
- With the limited number of shifts, I was able to make informed financial decisions since I’ve worked here.
- Learned the parts of a stage and the house for reference if I ever need to access a part of the theater.
- Directed ticket holders to seats and facility locations.
Cashier, Drive-through, and milkshake stand
Steak n’ Shake
08.2024 - 10.2024
- Cashier, Drive-through, and milkshake stand.
- Fast food restaurant
- Skills I have learned:
- Working in a fast paced environment and making sure to collect and return the correct amount of money to the cash safe, and the customers.
- Being organized, tracking multiple orders, and making sure the customer receives their correct order while having a two minutes or less time range per customer.
- Memorizing the recipe book for over 10 different milkshakes, and completing multiple different orders at the same time.
- Working with different people from different places and backgrounds, while getting along and practicing teamwork.
Food Runner and Busser, Food and Beverage
Universal Orlando Resort
11.2022 - 12.2023
- Running food to tables and cleaning them after the customers were done.
- Royal Pacific Hotel (Orchid Lounge); Food Runner and Busser, Food and Beverage
- Skills I have learned in Food and Beverage:
- Worked running food for guests, talking about their day/vacation, pleasantly greeted customers while still being efficient at my job and making the most out of a conversation to enhance their experience.
- Utilize my second language, Spanish, to engage in more conversations with customers and assist them throughout their day.
- Actively walking around the restaurant to clean up tables and finding things to do, even in slow sessions.
- Moving quickly but cautiously while handling hot or heavy food trays in a safe yet efficient manner.
Candy shop, Ice-Cream Parlor & Giftshop
DoubleTree By Hilton at SeaWorld
01.2022 - 09.2022
- Served candy, ice cream, milkshakes & operated the cash register at both the candy store and the hotel gift shop.
- Skills I have learned:
- Working under pressure due to the high demand and long lines that would form.
- Being patient with guests when they changed their orders, keeping a positive attitude no matter the mood I was in, and remaining calm with rude guests.
- Stocking both the Ice Cream and gift shop stores at all times, making sure inventory is up to par and ensuring cleanliness.
- Helping customers pay using their room numbers and remembering hotel events for customers and their kids to partake in.
Customer Service Representative
Hotel Landy
04.2025 - 07.2025
- Cross-trained and backed up other customer service managers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma - Acting Major, Theater/Art Teacher Minor
Dr. Philips High School
Orlando, FL05.2025
Skills
- Seating assistance
- Guest and client satisfaction
- Security awareness
- Ticket verification
Performing Experience
- Sheldon Potts in Junie B. Jones The Musical.
- Charlie Sloane in Anne Of Green Gables.
- Woody in ToyStory Play.
- Miguel in Coco Play.
- Dr. Facilier in The Princess And The Frog.
- Eric in The Little Mermaid The Musical.
- Kermit in The Muppets.
Leadership
- Orlando Public Library - Orlando, FL
- January 2025 - March 2025
- Crochet Instructor
- Supervised approximately 15 students ranging from kids to adults while making sure everyone was safe, accounted for, and knew what the procedure was to learn how to knit.
- Assisted weekly to the Orlando Public Library to share my knitting abilities with other people. I managed to teach many of my students how to crochet in an easy and comprehensible lecture. Practicing patience and kindness with every class.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Usher
Alex theatre
09.2025 - Current
Customer Service Representative
Hotel Landy
04.2025 - 07.2025
Cashier, Drive-through, and milkshake stand
Steak n’ Shake
08.2024 - 10.2024
Food Runner and Busser, Food and Beverage
Universal Orlando Resort
11.2022 - 12.2023
Candy shop, Ice-Cream Parlor & Giftshop
DoubleTree By Hilton at SeaWorld
01.2022 - 09.2022
High School Diploma - Acting Major, Theater/Art Teacher Minor
Dr. Philips High School