Clay Hartley
Santa Barbara
Summary
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
CDJRF of Santa Barbara
02.2023 - 02.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained high customer satisfaction standards to meet or exceed targets.
Eye Care Consultant
Lenscrafters
03.2018 - 01.2023
- Properly maintain cleanliness of surfacing retail store, and doctors exam equipment
- Educate and Maintain proper procedures for scheduling exams
- Efficiently accommodate preliminary testing during patients scheduled examination
- Proficient with HOTV, Wave-front Aberometer, Non-contact Tenometer
- Experience with patient service, offering sound advice and achieving patients wants and needs
- Educate associates on KPI(Key performance indicators) , ADS(Average Dollar Sales)
- Team Leading experienced, managing a group of diverse individuals to succeed
- Strive to encourage individuals growth, and set goals that are acheiveable with proper reinforcement
- Accommodate Doctors referrals, reach out to patients regarding followups, and providing information
- Lead by example, be the leader you want to see!
Finish/Surfacing Lab Q&A
Goleta Valley Optical
06.2016 - 02.2018
- Properly maintain cleanliness of surfacing lab equipment
- Proper use of Lensometer, Lens calipers, Lens clock, and other tools
- Experience with many machines, and edging procedures
- Proficient in hand edging lenses for the perfect fit
- Correctly write and read prescriptions and transpose
- Understand fundamentals of coatings, photochromatics, and UV protection
- Knowledge of frame materials and brands
- Understanding base curves and cross curves for generating lenses
- Knowledge of many forms of progressive configurations and lens brands
- Ultra Sonic Cleaning-maintaining tanks, cleanliness of parts
- Shipping and Packaging, special lense ordering
- Data Entry, proficient with office-mate and optisource
- Experienced reading drawings/blueprints- knowledge of call-outs/tolerances
Education
High School Diploma -
Carpinteria High School
Carpinteria01-2009
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Service advising
- Repair recommendations
- Estimating costs
- Warranty processing
- Follow-up skills
- Work order management
- Customer education
- Automotive terminology
- Preventative maintenance
- Listening skills
- Service order flow
- Service scheduling
Timeline
Automotive Service Advisor
CDJRF of Santa Barbara
02.2023 - 02.2025
Eye Care Consultant
Lenscrafters
03.2018 - 01.2023
Finish/Surfacing Lab Q&A
Goleta Valley Optical
06.2016 - 02.2018
High School Diploma -
Carpinteria High School
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