CLAUDIO MULLER
Master In Business
Edmonton,AB
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
CSR
City of Edmonton
Edmonton, Alberta
06.2021 - Current
- Provided accurate information about products and services to customers.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Account Manager
Banco Santander
Los Andes, Santiago
01.2021 - 02.2024
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated contracts with clients to maximize profitability.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Monitored competitor activities in order to stay ahead of the competition.
- Resolved customer complaints in a timely manner.
- Greeted and assisted customers to foster positive experiences.
- De-escalated customer interactions by providing alternative solutions to issues.
Tax Filing Assistant
Daniel Ahart Tax Services
Atlanta, USA
01.2020 - 01.2021
- Greeting and assisting clients in a professional manner
- Conducted thorough research to identify potential deductions and credits for clients to maximize their return
- Provided customized insurance solutions based on client needs
- Advised clients of risk factors and recommend appropriate coverage levels
Ski Technician
Timberline Lodge and Ski Area
Oregon, USA
01.2017 - 01.2019
- Provided excellent customer service
- Performed clerical and reception tasks
- Event planning
- Accountable to store and individual goals
- Operated rides and attractions
- Wrote guidelines to reduce injuries
- Displayed easy to read signage for navigation in area
- Managed rental revenue and maintenance of equipment inventory
Education
Diploma - Business
University Catolica
Chile12-2024
Certificate - Stock Market (CAMV)
University Federico Santa Maria
Chile01.2024
Bachelor - Business Administration
University of Valparaiso
Chile01.2020
Skills
- Interpersonal communication
- Strong teamwork
- Customer focus
- Great under pressure
- Attention to detail
- Problem solving
- Microsoft programs
- Flexible, responsible, and punctual
- Banking operations support
- POS systems expert
- Assertiveness
- Work in a professional manner
- Maintain confidentiality
Accomplishments
Honors Student at University
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
CSR
City of Edmonton
06.2021 - Current
Account Manager
Banco Santander
01.2021 - 02.2024
Tax Filing Assistant
Daniel Ahart Tax Services
01.2020 - 01.2021
Ski Technician
Timberline Lodge and Ski Area
01.2017 - 01.2019
Diploma - Business
University Catolica
Certificate - Stock Market (CAMV)
University Federico Santa Maria
Bachelor - Business Administration
University of Valparaiso
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