Claudio Lopez
Summary
Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Overview
16
16
years of professional experience
Work History
National Account Manager
Rubicon Exotic Limited
2019.10 - Current
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Resolved complex problems to positively impact sales and business direction.
- Collaborated with cross-functional teams to develop targeted marketing strategies for each national account.
- Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
Retail Store Manager
Loblaw Companies Limited
2017.11 - 2019.09
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Store Manager
Loblaw Companies Limited
2012.01 - 2017.11
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Account Manager
Atlantis Electronics Ltd.
2008.09 - 2011.12
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Business Administration Diploma -
Everest College
01.2008
Skills
- Goal-Oriented
- Client Relationship Building
- Sales Presentations
- Data-driven decision-making
- Strategic Planning
- Account Management
- Staff Training and Development
- Analytical problem solver
- Inventory Management
- Brand Development
- Sales Records Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
National Account Manager
Rubicon Exotic Limited
2019.10 - Current
Retail Store Manager
Loblaw Companies Limited
2017.11 - 2019.09
Assistant Store Manager
Loblaw Companies Limited
2012.01 - 2017.11
Account Manager
Atlantis Electronics Ltd.
2008.09 - 2011.12
Business Administration Diploma -
Everest College
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