Claudio Filippelli
Ingersoll,ON
Summary
Accomplished Transit Supervisor with a proven track record at City Of Brampton, enhancing service delivery and safety measures, leading to a significant reduction in incidents. Expert in defensive driving and adept at fostering teamwork, I excel in developing training programs that boost staff performance and passenger satisfaction. Skilled in WHMIS and First Aid Level C, I bring a results-driven approach to operational excellence.
Overview
15
15
years of professional experience
Work History
Transit Bus Operator
City Of Brampton
Brampton, ON
02.2009 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Calm under pressure, patient
Transit Trainer
City Of Brampton
Brampton, ON
01.2013 - 05.2014
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety. Smart bus/ Presto
Transit Supervisor
City Of Brampton
Brampton, ON
01.2011 - 01.2012
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Implemented safety measures to minimize risks for passengers and employees, resulting in fewer accidents and incidents.
- Ensured compliance with federal regulations by staying current on policy changes, updating procedures as needed to maintain legal standing within industry standards.
- Led employee training initiatives focusing on best practices in customer service delivery, safety protocols, and administrative processes to improve overall staff performance levels consistently over time.
- Navigated complex negotiation processes with labor unions to maintain positive working relationships while ensuring fiscal responsibility in contractual agreements.
- Facilitated communication between various departments within the organization to foster teamwork and alignment towards common objectives.
- Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.
- Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
- Planned, scheduled, and assigned Number driver routes and workloads.
Education
Ontario Safety League
Mississauga, ON2013
High School (GED) -
Chaminade College School
Toronto, ON06.2006
Skills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Passenger Assistance
- Inclement weather driving
- Punctuality
- WHMIS
- FIRST AID LEVEL C
- Forklift license
- Side loader license
- Propane handling license
- Driver’s license class BMZ (operates class B,C,D,E,F,G,M,and A without a trailer, Z with air brakes
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Transit Trainer
City Of Brampton
01.2013 - 05.2014
Transit Supervisor
City Of Brampton
01.2011 - 01.2012
Transit Bus Operator
City Of Brampton
02.2009 - Current
Ontario Safety League
High School (GED) -
Chaminade College School