CLAUDINE MENDEZ
Scarborough,ON
Summary
Successfully completed 1 year in the Personal Support Program at Toronto Business College Fully certified under the National Association of career College program Previous experience in geriatric/long term care in nursing home/private residence environment Completed basic life support certificate- Standard First Aid & CPR C Certification Strong understanding of health and safety standards Excellent communication (oral/written) skills Outstanding team player; skilled in building rapport with clients and staff Able to care meticulously for the elderly from varying cultural/racial background Dedicated to promoting patient dignity, comfort and mobility Takes a client-centered approach to care focusing on individual needs Reliable and punctual with a strong work ethic Proven interpersonal and customer service skills Physically able to perform essential duties of the job Adaptable, flexible, and able to work different shifts
Overview
9
9
years of professional experience
Work History
Personal Support Worker
NHI Nursing & Homemakers
03.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Assisted with daily living activities, running errands, and household chores.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Trained and coordinated work of new support workers.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
Package Handler (Part-Time)
FedEx
01.2021 - Current
Personal Support Worker Student
Guildwood Retirement Residence
01.2022 - 01.2023
- Assisted with personal hygiene and daily living activities including bathing, dressing and feeding
- Participated in fun activities with residents and provided social support
- Supported residents with diverse needs and conditions including Alzheimer’s disease, dementia and physical disabilities
- Operated Hoyer Lift; assisted clients with walkers and wheelchairs
- Observed any changes in residents or issues and reported to appropriate staff
- Changed, cleaned and sanitized beds and linens
- Followed all workplace health and safety guidelines; properly used Personal Protective Equipment (PPE)
- Received positive feedback from Nurse in Charge about performance
Custodial Services Attendant
T.B.M Service Group
01.2016 - 01.2019
Education
Personal Support Worker Certificate -
Toronto International Business College
01.2023
High School Diploma -
Sir Robert L. Borden
01.2002
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Privacy and confidentiality
- Housekeeping tasks
- Cultural sensitivity
- Meal planning
- Compassionate care
- Relationship building
- Recreational activities
- Client relationship management
- Medication organization
- Daily living support
- Behavior management
- Verbal and written communication
- Interpersonal communication
- Toileting assistance
- Client dressing
- Fall prevention
- Personal safety awareness
- Household organization
- Disability care
- Elderly care
- First aid and safety
- Multitasking and organization
- ADL assistance
- Time management
- Respectful and compassionate
- Verbal and written communication skills
- Daily living assistance
- Strong ethics
- Problem-solving
- Team collaboration
- Behavioral management
- PPE usage
- Hoyer lifting equipment
- Housekeeping
- Flexible schedule and availability
- Incident reporting
- Special needs care
- Flexible schedule
- Compassionate communication
- Basic housekeeping
- COVID-19 safety policies
- Direct patient care
- Records maintenance
- Supportive companionship
- Care plan assessment
- Care plan adherence
Languages
English
Full Professional
Timeline
Personal Support Worker
NHI Nursing & Homemakers
03.2023 - Current
Personal Support Worker Student
Guildwood Retirement Residence
01.2022 - 01.2023
Package Handler (Part-Time)
FedEx
01.2021 - Current
Custodial Services Attendant
T.B.M Service Group
01.2016 - 01.2019
Personal Support Worker Certificate -
Toronto International Business College
High School Diploma -
Sir Robert L. Borden
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