Claudine Hewlett
Newmarket,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Community Services
2020.07 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled office meetings and staff appointments for Units (i.e., Oaths for YSSN)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created internal budget spreadsheet for Bureau to assist Senior Leadership, ensuring accurate documentation of spending for budgeting purposes.
- Liaised between YRP and Auxiliary Unit volunteers, as well as caterers for events, and maintained effective lines of communication.
- Collaborated on special projects as assigned by leadership, coordinating event logistics as needed for success (i.e., ISN's and Dr. Azmi)
- Passionate about learning and committed to continual improvement.
- Work effectively in fast-paced environments
- Demonstrated strong organizational and time management skills while managing multiple tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
911 Call Taker
York Regional Police
2019.08 - 2020.03
- Continually upgraded knowledge on local geography and landmarks to provide accurate directions to first responders during high-pressure situations.
- Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Answered calls from automatic routing system and took basic information from callers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Facilitated positive relationships between the public safety agency and local community members by addressing their concerns professionally.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Educational Assistant Teacher
York Region District School Board
2002.09 - 2019.08
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Planned, prepared and presented group assignments to encourage collaboration.
- Fostered student curiosity and interest through creative hands-on activities.
- Assisted with lesson planning, ensuring alignment with curriculum standards and objectives.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Contributed to the development of IEPs for students with special needs, working closely with the Special Education team to ensure appropriate supports were in place.
- Increased student engagement by implementing hands-on learning activities and group projects.
- Graded assignments and reported individual progress to teacher.
- Supervised recess, lunch and daily student intake and dismissal.
- Developed and implemented classroom routines to address varying student needs.
- Implemented innovative technology tools within lessons plans that not only engaged students but also facilitated their learning process effectively.
- Provided individualized support for students requiring extra help or needing academic accommodations.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Served as a mentor for new Educational Assistants, sharing best practices and providing guidance on classroom management strategies.
- Led small group instruction sessions, enabling more targeted teaching strategies and personalized attention for each student.
- Assisted in the organization of extracurricular activities such as clubs, field trips, and after-school programs, fostering a sense of community among students outside the classroom setting.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Collaborated with interdisciplinary teams to develop cross-curricular units that enhanced student understanding of complex topics through multiple perspectives.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate - Volunteer Management
Fleming College
Peterborough, ON12.2023
Degree - Specialized in Children's Mental Health
Georgian College of Applied Arts And Technology
Barrie, ON12.2017
Degree - Early Childhood Education
Seneca College of Applied Arts And Technology
North York, ONSkills
- Strong organizational skills
- Minute Taking
- Detail oriented
- Microsoft Office
- Scheduling and calendar management
- Customer Service
- Professional Networking
- People relations and communications
- Event Planning
- Familiar with Sharepoint, Peoplesoft and other computer applications
Languages
Certification
The Gender Integration Framework, from the Canadian Human Rights Commission (Government of Canada)
Arranged Zoom meetings with Consultants and all YRP ISN/external partners (BCCR)
Increase Your Productivity Using Microsoft Office (YRP)
Food Handling Course
Mentorship program (YRP)
Resume and interview prep (YRP)
Volunteerism
Professional Assoc. of Volunteer Leaders (PAVRO - Ontario Branch) - Year 2
York Region Assoc. of Volunteer Administrators (YRAVA) - Board Member - Year 4
Crime Stoppers - Administration Year 2 PCAC - Year 4
Volunteerism
Fetch + Releash - Volunteer Coordinator - Year 1
Crime Stoppers Board of Directors - Administrative Assistant - Year 2
Professional Assoc. of Volunteer Leaders (PAVRO - Ontario Branch) - Year 2
York Region Assoc. of Volunteer Administrators (YRAVA) - Board Member - Year 4
YRP - Police Community Advisory Council (PCAC) - Year 4
Timeline
Administrative Assistant
Community Services
2020.07 - Current
911 Call Taker
York Regional Police
2019.08 - 2020.03
Educational Assistant Teacher
York Region District School Board
2002.09 - 2019.08
Certificate - Volunteer Management
Fleming College
Degree - Specialized in Children's Mental Health
Georgian College of Applied Arts And Technology
Degree - Early Childhood Education
Seneca College of Applied Arts And Technology
The Gender Integration Framework, from the Canadian Human Rights Commission (Government of Canada)
Arranged Zoom meetings with Consultants and all YRP ISN/external partners (BCCR)
Increase Your Productivity Using Microsoft Office (YRP)
Food Handling Course
Mentorship program (YRP)
Resume and interview prep (YRP)
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