Claudine Coghiel
Cranbrook,BC
Summary
Passionate Organizer with over 10 years of diverse experience energizing marginalized citizens to become productive society members. Creative problem-solver with proven success at fixing broken social systems and enabling long-lasting community changes. Relentless advocate for social change with a focus on equipping community members to manage and perpetuate improvements.
Overview
18
18
years of professional experience
Work History
Administrative Assistance
Elation Enterprises
Cranbrook, British Columbia
05.2024 - 08.2024
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, andpreparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Community Facilitator
Jamaica Network Of Seropositive
May Pen, Clarendon, Jamaica
06.2019 - 09.2022
- Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Support the implementation of interventions to support HIV treatment, adherence and viral suppression.
- Work remotely during the pandemic with patients, meet with them at strategic location to offer support and care
Data Entry Clerk
Teri- Max Service Limited
Palmers Cross Clarendon, Jamaica
07.2017 - 06.2019
- Maintained database by entering new and updated customer and account information.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Cashier/Supervisor
Reids Farm Store
May Pen, Clarendon, Jamaica
04.2015 - 04.2017
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Processed exchanges and returns by inputting in company database.
- Processed payments promptly for customers to exceed productivity standards.
Restaurant Supervisor
Mothers Enterprise Limited
May Pen, Clarendon, Jamiaca
06.2014 - 04.2015
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Established good customer relations and excellent service to build and retain loyal customers.
- Adhered to all food safety regulations.
Customer Service Representative
Fairway Distributors Ltd t/a Bahamas Traders Limited
May Pen Clarendon, Jamaica
06.2006 - 03.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Certificate - Supervisory Management
University of The West Indies Open Campus
Clarendon, Jamaica11.2022
Diploma - Administrative Assistant
Heart Trust National Training Agency
Clarendon, Jamaica07.2019
Certificate - Caregiver
Heart Trust National Training Agency
Clarendon, Jamaica07.2019
Diploma - Pharmacy Technician
Penn Foster College Online- Campus
Pennsylvania USA10.2012
High School Diploma -
Vere Technical High School
Clarendon, Jamaica07.2002
Skills
- Service Oriented
- Administration Collaboration
- Advocacy Background
- Excellent communication skills
- Customer Service
Accomplishments
- Within a six months period I assisted and empower 12 of the 20 patients assigned to me to achieve viral suppression. With regular one on one which includes but not limited to treatment literacy and adherence, self care, participation in support groups sessions and the utilization of MI skills I have seen significant changes with the patients regarding their well-being and outlook on life.
- Top performer for the Southern region (September 2022)
Seminars, conferences and workshop participation
- Training in people management
- Treatment literacy
- Positive health, dignity and prevention capacity building
- Motivation Interviewing Training.
References
- Mr Richard Plummer (Project officer at Jamaica Network of Seropositive)
876 882 7797 projectofficer@jasero.onmicrosoft.com
- Dane Lewis (Programme manager at Jamaica Network of Seropositive)
876 844 9366 programmemgr@myjnplus.org
Timeline
Administrative Assistance
Elation Enterprises
05.2024 - 08.2024
Community Facilitator
Jamaica Network Of Seropositive
06.2019 - 09.2022
Data Entry Clerk
Teri- Max Service Limited
07.2017 - 06.2019
Cashier/Supervisor
Reids Farm Store
04.2015 - 04.2017
Restaurant Supervisor
Mothers Enterprise Limited
06.2014 - 04.2015
Customer Service Representative
Fairway Distributors Ltd t/a Bahamas Traders Limited
06.2006 - 03.2010
Certificate - Supervisory Management
University of The West Indies Open Campus
Diploma - Administrative Assistant
Heart Trust National Training Agency
Certificate - Caregiver
Heart Trust National Training Agency
Diploma - Pharmacy Technician
Penn Foster College Online- Campus
High School Diploma -
Vere Technical High School
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